Set up credit and collections in Dynamics 365 Finance

Module
10 Units

Intermediate

Functional Consultant

Dynamics 365

Finance

Although most customers pay their invoices on time, you must be able to process invoices that aren't paid by their due date. Accounts receivable collections information is managed in one central view by using the Collections page in Dynamics 365 Finance. Credit and collections managers can use this central view to manage collections.

Learning objectives

In this module, you learn how to:

Configure credit and collections components.
Configure aging reports, customer pools, collection agents, and aging period definitions.
Set up and manage interests.
Set up and manage collection letters.

Prerequisites

Basic understanding of finance and accounting processes
The ability to use Finance for basic processing
General understanding of sales order invoicing
General understanding of the collection process

Introduction min
Set up accounts receivables for credit and collections min
Set up credit and collections components min
Set up interest rates for an interest code min
Waive, reinstate, or reverse interest fees min
Set up and manage collection letters min
Exercise - Set up credit and collections in Finance min
Exercise - Create a write-off journal for a customer min
Check your knowledge min
Summary min