Summary and resources

Completed

Now that you've completed this module, you should be able to:

• Describe the differences between auto attendants and call queues.

• Design an auto attendant to gather information from callers.

• Explain how to set up auto attendants to implement your plan.

• Demonstrate how to plan call queues to manage many callers.

• Describe how to configure call queues to alert agents and route calls.

• Explain how to plan licensing for auto attendants and call queues.

Resources

Use these resources to discover more background details of the described topics from this module:

• Manage calls in Microsoft Teams by using auto attendants and call queues

• Set up an auto attendant - small business tutorial

• Manage resource accounts in Microsoft Teams

• Set up holidays in Microsoft Teams

• Create Auto Attendant via PowerShell