Check your knowledge

Completed

Answer the following questions to see what you've learned.

1.

You've been asked to create a rule that will create case records as emails come in. Where in the rule do you specify the conditions to evaluate and the actions to take?

Rule details

Rule item

Rule topics

Rule definition

2.

Which of the following Microsoft Power Platform features are used by record creation rules to create the actual record in Dynamics 365?

Power Apps

Power BI

Power Automate

Microsoft Copilot Studio

3.

You've defined four rule items. Catch all – Creates a case with no service level. Gold – Creates gold level cases for customers with a service level of gold. Bronze – Creates bronze level cases for customers with a service level of bronze. Silver - Creates silver level cases for customers with a service level of silver. Representatives have reported that no gold, silver, or bronze level cases are being created. How would you change the rule order to fix this issue?

Gold, Silver, Bronze, Catch all

Gold, Silver, Catch all, Bronze

Silver, Catch all, Bronze, Gold

Bronze, Silver, Catch all, Gold

You must answer all questions before checking your work.