Contact Surface Support for Business and Education customers
Before you contact us
Review the Top Support Solutions for Surface devices.
Run the Surface Diagnostic Toolkit for Business (SDT). The SDT enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices.
If you're still having a problem after reviewing the top solutions and running the toolkit, use the tabs on this page to select a support option.
Depending on your company's active product subscriptions or paid support offers, convenient solutions are available to manage your Surface device support requests individually and in bulk. Follow the link that best fits your company's profile.
General Surface Support
The Surface Support Portal provides a self-serve, centralized solution to look up current warranty and protection plans, create individual or bulk service requests, and track the status of support cases. Learn more or get support.
If this is your first time accessing the Microsoft 365 Admin Center, follow these onboarding steps: Streamline access to Surface Support Portal.
Premier or Unified Support contract customers
Create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths. Learn more or get support.
Intune users
Built into Intune, the Surface Management Portal provides a centralized solution to self-serve, manage, and monitor Surface devices at scale. Learn more or get support.
Authorized Service Providers
Microsoft Authorized Service Providers offer a wide spectrum of services ranging from in-store repairs to services tailored to the unique requirements of commercial segments. Availability varies by region. To learn more, see Authorized Service Providers.
Still need help?
Go to Microsoft Community or use our legacy support case creation tool Support for Business.