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OneDrive for Business can't sync after tenant migration

  • Article
  • Applies to:
    OneDrive for Business

After a tenant-to-tenant migration, a User Principal Name (UPN) change, or a password update, OneDrive for Business might be unable to sync.

To resolve this issue, clear the cached credentials for OneDrive for Business using the following steps:

  1. Sign out of OneDrive for Business.

  2. Remove the following folders:

    • %localappdata%/Microsoft/OneAuth
    • %localappdata%/Microsoft/IdentityCache

  3. Sign in to OneDrive for Business.