"Your organization's policies do not allow you to share with these users" error when sharing an item or site in SharePoint Online or OneDrive for Business

• Applies to:

  SharePoint Online

Symptom

When trying to share an item or a site in SharePoint Online or OneDrive for Business, you see the error "Your organization's policies do not allow you to share with these users".

Cause

This error message generally means that external sharing is turned off for your SharePoint or OneDrive sites.

Resolution

Note

When following the below steps, if you see a message that indicates you don't have permission to proceed, you'll have to contact your SharePoint administrator or Microsoft 365 administrator to perform the resolution steps for you.

To resolve the issue, follow these steps:

Check the external sharing setting for your organization

1. Sign in to https://admin.microsoft.com as a global or SharePoint admin.

   Note

   • If you have Microsoft 365 Germany, sign in at https://portal.office.de.
   • If you have Microsoft 365 operated by 21Vianet (China), sign in at https://login.partner.microsoftonline.cn/. Then select the Admin tile to open the admin center.

2. In the left pane, under Admin centers, select SharePoint. (You might need to select Show all to see the list of admin centers.)

   Note

   If the classic SharePoint admin center appears, select Open it now at the top of the page to open the new SharePoint admin center.

3. In the left pane of the new SharePoint admin center, under Policies, select Sharing.

4. Under External sharing, specify your sharing level for SharePoint and OneDrive.

Check the external sharing settings for the site that you want to share from

If you're sharing from a SharePoint site:

1. In the SharePoint admin center, select Try it now to open the new SharePoint admin center.
2. In the left pane of the new SharePoint admin center, select Active sites.
3. Select the site that you want to share from, and then under External sharing select Change.
4. Make sure that either New and existing guests or Anyone is selected, and then select Save if you made changes.

Try sharing again.

If you're sharing from OneDrive:

1. In the Microsoft 365 admin center, in the left pane, under Admin centers, select OneDrive. (You might need to select Show all to see the list of admin centers.)
2. Under External sharing, select either New and existing external users or Anyone for OneDrive.
3. Select Save.

Try sharing again.

More information

For more information on external sharing settings, see Turn external Sharing on or Off.

For information on the various sharing settings within M365, see Microsoft 365 guest sharing settings reference.

Still need help? Go to SharePoint Community.