Search doesn't provide results from another language in SharePoint Online or OneDrive
Problem
Consider the following scenario.
- In SharePoint Online or OneDrive, you have files, folders, or items that contain characters such as an accent mark in a language other than the language that the search was performed in.
- You perform a search, and the item that contains the special character isn't returned in the results.
Note
This problem occurs most frequently in a multilanguage environment.
Solution
To resolve this issue, specify your Language and Region settings, and then select the affected language during a search query. Follow these steps:
Browse to a SharePoint Online site.
Select your profile image in the upper-right corner of the page, and then select About me.
Select Edit Profile.
Select the ellipsis (…), and then select Language and Region.
In the Language Preferences section, select and add more languages where the characters exist, as needed.
For more information about this setting, see Change your language and region settings.
The language that you specify as the first language is the default language that's used for search queries. Depending on your site collection settings, it may also change the language in which the site collection is displayed.
After you make this change, you can select other languages in search. On the search page, select the drop-down arrow for Preference for results in, and then select the language for your specific scenario.
More information
This issue occurs because in a multilanguage environment, the normalization of some of characters or keywords for some words might differ for each language.
For more information about the language for the site interface, see Choose the languages you want to make available for a site's user interface.
Still need help? Go to SharePoint Community.