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Services Hub connectivity guide

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Allow the Services Hub self help URLs on your firewall or proxy server

To optimize connectivity between your network and Services Hub and upcoming Services Hub Enhanced Support Request Experience, consider adding specific URLs to your allowlist. Doing so can improve connectivity between your local- or wide-area network and our upcoming Services Hub Enhanced Support Request Experience.

If you go to open a new support request on Services Hub, you might be taken to a new support request creation experience in the new Services Hub Enhanced Support Request Experience platform built on Azure. If you have access to the new experience, you will notice that a new tab opens with Services Hub support, this is a function of the upcoming Microsoft Engage Center.

IT administrators often deploy proxy servers, firewalls, or other devices, which can help secure and give control over how users access the internet. Rules designed to protect users can sometimes block or slow down legitimate business-related internet traffic.

This traffic includes communications between you and Services Hub Enhanced Support Request Experience over the URLs listed in this article.

Tip

For help diagnosing issues with network connections to these domains, check Azure Self Help.

URLs for proxy bypass

  • engagehub.microsoft.com
  • engagecenter.microsoft.com
  • config.edge.skype.com

Note

Traffic to these endpoints uses standard TCP ports for HTTP (80) and HTTPS (443).