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Services Hub connectivity guide

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Note

There are two sets of required URLs for allowlisting:

Make sure you add both sets of URLs to your allowlist to ensure connectivity.

Allow the necessary URLs on your firewall or proxy server

Network administrators often deploy proxy servers, firewalls, or other devices, which can help secure and give control over how users access the internet. Rules designed to protect users can sometimes block or slow down legitimate business-related internet traffic.

This traffic includes communications between you and Microsoft Engage Center over the URL listed in this article.

To optimize connectivity between your network and Services Hub, add specific URLs to your allowlist. Doing so improves connectivity between your local- or wide-area network, Services Hub, and Microsoft cloud services.

Tip

For help diagnosing issues with network connections to these domains, check Azure Self Help.

A - URLs for Microsoft Engage Center

  • engagehub.microsoft.com
  • engagecenter.microsoft.com
  • gateway.engagehub.azure.com
  • *.portal.azure.com
  • *.hosting.portal.azure.net
  • *.reactblade.portal.azure.net
  • management.azure.com
  • *.ext.azure.com
  • *.graph.windows.net
  • *.graph.microsoft.com
  • login.microsoftonline.com
  • *.aadcdn.msftauth.net
  • *aadcdn.msftauthimages.net
  • *.aadcdn.msauthimages.net
  • *.logincdn.msftauth.net
  • login.live.com
  • *.msauth.net*
  • *.aadcdn.microsoftonline-p.com
  • *.microsoftonline-p.com

Note

Traffic to these endpoints uses standard TCP ports for HTTP (80) and HTTPS (443).

B - URLs for Support AI Assistant

In order to utilize our enhanced Support AI Assistant experience, you need to allowlist this set of URLs.