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Get Help with the Engage Center (Services Hub) Platform

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Get Help with Support

If you're having issues with the Engage Center website, please follow these steps:

  • Select the "question mark" icon at the top of the page to open The Support & Troubleshooting page.
  • This page provides user documentation that helps you and your team onboard and troubleshoot.
  • If you find this to be insufficient, you can reach the support team by clicking on the "Submit a support issue" button and follow the next steps to create a support case.

Button locations highlighted for the Help button menu.

Note

Requests for help with Microsoft Engage Hub are generally replied to within 8 business hours. This is a free service that does not align to any contractual obligation. Support is provided via email for issues related to the Engage Center platform and features.