Top Services Hub FAQs for Services Hub

This article contains frequently asked questions about Services Hub, a product that helps you proactively manage the health of your IT environment, open support requests with ease, and help your team succeed in a cloud-first world.

If you can't find an answer to your question, let us know by leaving a comment on the page so we can consider adding your question to this article.

General

What is Services Hub?

Services Hub is a website that gives Microsoft customers visibility into their Microsoft products and services, offers customized training and support resources, and provides solution monitoring to help you prevent and resolve issues.

How do users get access to Services Hub?

All people with access to Services Hub must be explicitly invited to have access to it.

How do I invite users to Services hub?

If you have the "Invite users" role, navigate to the Manage users page from the Management menu from the primary navigation after signing in. You also can view our quick Manage users overview video to learn more.

What type of accounts can be used to register?

Customers are required to use their work email accounts to register with Services Hub. For more information, see https://azure.microsoft.com/pricing/member-offers/msdn-benefits-details/work-accounts-faq/

What is Microsoft Unified Support?

Microsoft Unified Support is a commercial support offering that covers every Microsoft product. Three paid support levels, plus a menu of add-ons, are designed to help customers get the most value from their Microsoft technology investment.

How does Microsoft Unified Support help customers?

Microsoft Unified Support provides customers with as needed 24×7 phone support for urgent technical issues, access to a team of support engineers ready to offer expert guidance, and a comprehensive online portal where they can control their support experience.

Where can we find the demo video of Services Hub?

Watch videos about Services Hub features on the Services Hub videos page.