Provide support - Get service request details by ID

Service:

Partner Center Rest

API Version:

v1

Gets a service request

GET https://api.partnercenter.microsoft.com/v1/servicerequests/{service_request_id}

URI Parameters

Name	In	Required	Type	Description
service_request_id	path	True	string	Service Request Identifier

Request Header

Name	Required	Type	Description
IncludeOrganizationRequests		string	When present, will authorize the caller for the Support Request Admin role before attempting to retrieve a service request. Authorization as a Support Request Admin is required to retrieve an organization service request.

Responses

Name	Type	Description
200 OK	ServiceRequest	Success Media Types: "text/plain", "application/json", "text/json"
403 Forbidden	ProblemDetails	Forbidden Media Types: "text/plain", "application/json", "text/json"
404 Not Found	ProblemDetails	Not Found Media Types: "text/plain", "application/json", "text/json"
Other Status Codes	ProblemDetails	Error Media Types: "text/plain", "application/json", "text/json"

Definitions

Name	Description
BookingAppointment
DateTimeTimeZone
FileInfo
ProblemDetails
ResourceAttributes
ServiceRequest
ServiceRequestAdditionalInfo
ServiceRequestContact
ServiceRequestNote
ServiceRequestOrganization
ServiceRequestSeverity
ServiceRequestStatus

BookingAppointment

Name	Type	Description
customerEmailAddress	string	customerEmailAddress
customerName	string
customerPhone	string
end	DateTimeTimeZone
notes	string
serviceRequestId	string
start	DateTimeTimeZone

DateTimeTimeZone

Name	Type	Description
dateTime	string
timeZone	string

FileInfo

Name	Type	Description
comment	string
extensionType	string
fileNameWithoutExtension	string
fileSize	integer
id	string
location	string

ProblemDetails

Name	Type	Description
detail	string
instance	string
status	integer
title	string
type	string

ResourceAttributes

Name	Type	Description
etag	string
objectType	string

ServiceRequest

Name	Type	Description
additionalInfo	ServiceRequestAdditionalInfo[]
appointment	BookingAppointment
attributes	ResourceAttributes
countryCode	string
createdDate	string
creationChannel	string
description	string
emailCcList	string[]
fileLinks	FileInfo[]
id	string
lastClosedDate	string
lastModifiedDate	string
lastUpdatedBy	ServiceRequestContact
newNote	ServiceRequestNote
notes	ServiceRequestNote[]
organization	ServiceRequestOrganization
primaryContact	ServiceRequestContact
productId	string
productName	string
severity	ServiceRequestSeverity
status	ServiceRequestStatus
supportTopicDescription	string
supportTopicId	string
supportTopicName	string
title	string

ServiceRequestAdditionalInfo

Name	Type	Description
payLoad
type	string

ServiceRequestContact

Name	Type	Description
contactId	string
email	string
firstName	string
lastName	string
organization	ServiceRequestOrganization
phoneNumber	string
preferredContactMethod	string

ServiceRequestNote

Name	Type	Description
createdByName	string
createdDate	string
text	string
updatedByName	string

ServiceRequestOrganization

Name	Type	Description
id	string
name	string
phoneNumber	string

ServiceRequestSeverity

Name	Type	Description
0	Integer
1	Integer
2	Integer
3	Integer

ServiceRequestStatus

Name	Type	Description
0	Integer
1	Integer
2	Integer
3	Integer