Repair email anti-spam software

Published: March 10, 2011

Applies To: Windows Small Business Server 2011 Standard

Problem   Email messages that are not spam are being moved to a user’s Junk E-mail folder.

Solution   Move the email messages out of the Junk E-mail folder.

To move email messages out of the Junk E-mail folder in Outlook 2007

1. On the client computer, open Microsoft® Outlook®, and then click the Junk E-mail folder.

2. Right-click the email message that you want to remove from the Junk E-mail folder, and then do one of the following:

   • Click Move to Folder, click the folder that you want to move the email message to, and then click OK.

   • Click Junk E-mail, and then click Add Sender to Safe Senders List.

   • Click Junk E-mail, and then click Add Sender’s Domain (@example.com) to Safe Senders List.

   • Click Junk E-mail, click Mark as Not Junk, and then click OK.

Note

Some of these options might be unavailable.

To move email messages out of the Junk E-mail folder in Outlook 2010

1. On the client computer, open Microsoft Outlook, and then click the Junk E-mail folder.

2. Right-click the email message that you want to remove from the Junk E-mail folder, and then do one of the following:

   • Click Move, click the folder that you want to move the email message to, and then click OK.

   • Click Junk, and then click Never Block Sender.

   • Click Junk, and then click Never Block Sender’s Domain (@example.com).

   • Click Junk, click Not Junk, and then click OK.

Problem   Users are receiving too much spam, or non-spam email messages are being rejected.Solution   Adjust the Spam Confidence Level.

Important

Be careful when changing the Spam Confidence Level, because anti-spam software is complex. For more information about the anti-spam software in Microsoft Exchange Server 2010, see Understanding Anti-Spam and Antivirus Mail Flow.

To adjust the Spam Confidence Level

1. Log on as an administrator for the server that is running Windows SBS 2011 Standard.

2. Click Start, and then in Start Search, type Exchange Management Console.

3. In Programs, click Exchange Management Console.

4. On the User Account Control page, click Continue.

5. Expand Organization Configuration, and then click Hub Transport.

6. In Hub Transport, click Anti-spam, and then double-click Content Filtering.

7. In Content Filtering Properties, click Action.

8. Change Reject Messages that have a SCL rating greater than or equal to to the level that you want to use. If users are receiving too much spam, use a higher level. If non-spam email messages are being rejected, use a lower level.

9. Click OK to exit the Exchange Management Console.

Problem   The spam protection data is not in the Security report.

Solution   Include the spam protection data in the Security report.

To include the spam protection data in the Security report

1. Open the Windows SBS Console.

2. Click the Reports tab, right-click the Security report, and then click View report properties.

3. In Report Properties, click Content.

4. Select the Security check box, and then click OK.

   The spam protection data will be included in the next Security report.

5. To generate the report, in the Windows SBS Console, click the Reports tab, click the report that you want to generate, and then in the tasks pane, click Generate report.

General repair information for the anti-spam software

If the anti-spam software is removed and you need to reinstall and reconfigure it, use the following procedures.

Uninstall and reinstall anti-spam agents for the hub role

1. Log on as an administrator to the server that is running Windows SBS 2011 Standard.

2. Click Start, and then, in Start Search, type Exchange Management Shell.

3. Right-click Exchange Management Shell, and then click Run as administrator.

4. On the User Account Control page, click Continue.

5. In the Windows PowerShell window, type ‘cd “\program files\Microsoft\Exchange Server\v14\Scripts”’.

6. Type uninstall-AntispamAgents.ps1, and then press ENTER.

7. Press ENTER to accept the Yes to All default, and then press ENTER again to confirm each component that will be uninstalled.

8. Type Install-AntispamAgents.ps1, and then press ENTER.

9. Restart the Microsoft Exchange Transport Service.

   1. Click Start, click Run, type services.msc, and then press ENTER.

   2. On the User Account Control page, click Continue.

   3. Right-click Microsoft Exchange Transport, and then click Restart.

   4. If you are prompted to restart the Windows SBS POP3 Connector, click Yes.

10. Click Start, and then in Start Search, type Exchange Management Console.

11. In Programs, click Exchange Management Console.

12. On the User Account Control page, click Continue.

13. Expand Organization Configuration, and then click Hub Transport.

14. In Hub Transport, click Anti-spam, and then double-click Content Filtering to view the Content Filtering properties.

    In Hub Transport, the Anti-Spam tab appears. Continue to the next procedure.

Configure the anti-spam software

1. Click Start, click All Programs, and then click Microsoft Exchange Server 2010.

2. Right-click Exchange Management Shell, and then click Run as administrator.

3. In the Windows PowerShell window, type Set-SenderFilterConfig –BlankSenderBlockingEnabled $true, and then press ENTER.

4. In the Windows PowerShell window, type Set-RecipientFilterConfig -RecipientValidationEnabled $true, and then press ENTER.