Authoring for System Center 2012 - Service Manager

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

The Authoring Guide for System Center 2012 – Service Manager describes the use, authoring, and customization of management packs, which enable customizations in Service Manager.

Administrator’s Guide Topics

• Introduction to the Service Manager Authoring Guide

  Provides an introduction to the Authoring Guide for System Center 2012 – Service Manager, including an overview of the System Center 2012 – Service Manager Authoring Tool.

• Management Packs: Working with Management Packs

  Describes how to work with management packs when you are customizing and authoring in Service Manager.

• Classes: Customizing and Authoring

  Describes how to customize and author classes in Service Manager.

• Forms: Customizing and Authoring

  Describes how to customize and author forms in Service Manager.

• Workflows: Customizing and Authoring

  Describes how to customize and author workflows in Service Manager.

• Sample Scenario: The Woodgrove Bank Customization

  Provides an end-to-end sample customization scenario that illustrates how to use the Authoring Tool.

• Views Sample Scenario: How to Customize a Column Title in a View

  Provides an example of customizing predefined views, specifically, customizing the Category column title in the predefined My Incidents view.

• Reports Sample Scenario: How to Include Dashboards and Reports in Custom Views

  Provides an example of including a pre-defined dashboard in a custom view that is displayed in the Service Manager console.

For more information and examples for authoring and customizations in Service Manager, for the Service Manager data warehouse, and for custom reporting, see the following blogs:

• Modeling in System Center Service Manager

• The System Center Platform in Service Manager Part 2: The Model-Based Database - Try It!

• How to create a custom report and display it in the console

• The System Center Platform in Service Manager Part 6: The Data Warehouse – Try It!

• A Deep Dive on Creating Outriggers and Dimensions in the Data Warehouse

• A Deep Dive on Creating Relationship Facts in the Data Warehouse

• Introduction to the Data Warehouse: Custom Fact Tables, Dimensions and Outriggers

Other Resources for This Component

• TechNet Library main page for System Center 2012 – Service Manager

Downloadable Documentation

You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.