How to Resume a Change Request
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
You can use the following procedures to resume a change request that was put on hold in System Center 2012 – Service Manager and then validate that the change request was resumed. For example, you might need to resume a change request after an external team has completed a manual activity.
To resume a change request
In the Service Manager console, click Work Items.
In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: On Hold.
Select a change request. For example, select Apply Exchange Server 2010 Service Pack 1.
In the Tasks pane, click Resume.
In the Comments dialog box, type a comment, and then click OK.
To validate the change request was resumed
If the current activity for a change request is a review activity, click the Change Requests: In Review view to ensure that the change request was resumed.
If the current activity for a change request is a manual activity, click the Change Requests: Manual Activity In Progress view to ensure that the change request was resumed.
See Also