How to Put a Change Request on Hold
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
You can use the following procedures to put a change request on hold in System Center 2012 – Service Manager and then validate that the change request is on hold. For example, you might need to put a change request on hold if an external team needs to complete a manual activity.
To put a change request on hold
In the Service Manager console, click Work Items.
In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: Manual Activity In Progress.
Select a change request to put on hold. For example, select Apply Exchange Server 2010 Service Pack 1.
In the Tasks pane, click Put On Hold.
In the Comments dialog box, type a note that indicates why the change request was put on hold, and then click OK.
To validate that the change request is on hold
- Click the Change Requests: On Hold view to ensure that the change request has been put on hold.
See Also