How to Link an Incident or Change Request to a Problem Record
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
In System Center 2012 – Service Manager, you can use the following procedure to link an incident or change request to a problem record if you created a problem record without linking it to an existing incident or change request.
To link an incident or change request to a problem record
In the Service Manager console, click Work Items.
In the Work Items pane, expand Problem Management, and then click Active Problems.
In the Active Problems view, double-click a problem record. For example, double-click the Outlook E-mail Restricted Permissions problem record.
In the problem form, click the Related Items tab.
Under Work Items, click Add.
In the Select objects dialog box, either select a work item or search for and select one or more work items to link to the problem record. Click Add, and then click OK.
Click OK to close the form.
To validate the link
- In the Active Problems view, open the problem record to which you linked a work item, click the Related Items tab, and then verify that the items you linked appear under Work Items.
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