Troubleshooting Incidents

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

The procedure in this section describes how to troubleshoot incidents in System Center 2012 – Service Manager.

For a detailed description of the complete scenario for troubleshooting incidents, see Sample Scenarios: Managing Incidents and Problems.

Complete the following step to troubleshoot incidents.

Task	Description
Step 1: How to Troubleshoot an Incident Using a Service Map	Describes how to troubleshoot an incident using a service map to view the configuration items that are part of a service.

Note

You might not be able to successfully troubleshoot all incidents with this step.

See Also