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Appendix A - List of User Role Profiles in System Center 2012 - Service Manager

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

This appendix provides detailed information about the scope and properties of user role profiles in System Center 2012 – Service Manager.

EndUser

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All Object Templates
Create - Work Item
- Work Item Log
- File Attachment
- Reviewer
- User Preference		 All for the specified types. All for the specified types. None
Update - File Attachment
- Work Item Log
- Star Rating		 All for the specified types. - DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToWorkItem->WorkItem
- WorkItemRelatesToRequestOffering->RequestOffering
- WorkItemRelatesToConfigItem->ConfigurationItem
- WorkItemAboutConfigItem->ConfigurationItem		 None
Delete None None None None

ReadOnlyOperator

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToRequestOffering->RequestOffering
- WorkItemRelatesToWorkItem->WorkItem		 None
Delete None None None None

IncidentResolver

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Incident
- Manual Activity
- File Attachment
- Work Item Log
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update - File Attachment
- Work Item Log
- Manual Activity
- Star Rating		 All for the specified types. - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- WorkItem.BillableTimeHasWorkingUser->User
- WorkItem.IncidentPrimaryOwner->User
- WorkItem.TroubleTicketResolvedByUser->User
- WorkItem.TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User		 None
Delete - File Attachment
- Manual Activity		 All for the specified types. All for the specified types. None

ChangeInitiator

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Change Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update Star Rating All for the specified types. - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemAboutCatalogItem->CatalogItem		 None
Delete None None None None

ActivityImplementer

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update Star Rating - ManualActivity. Status
- ManualActivity.Notes		 - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User		 None
Delete None None None None

ProblemAnalyst

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Problem
- File Attachment
- Work Item Log
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update - Problem
- File Attachment
- Work Item Log
- Star Rating		 All for the specified types. - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User		 None
Delete File Attachment All for the specified types. All for the specified types. None

ServiceRequestAnalyst

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create All for the specified types. All for the specified types. All for the specified types. None
Update - Service Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- Star Rating		 - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- Knowledge.DocumentHasAverageRating->KnowledgeArticle
- WorkItemAffectedUser->User
- UserHasPreference->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToRequestOffering->RequestOffering		 None
Delete - Activity
- File Attachment
- Reviewer		 All for the specified types. All for the specified types. None

ReleaseManager

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Release Record
- Activity
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update - Release Record
- Activity
- File Attachment
- Work Item Log
- Reviewer
- Star Rating		 All for the specified types. - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- DocumentHasAverageRating->KnowledgeArticle
- WorkItemAffectedUser->User
- UserHasPreference->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User		 None
Delete - Activity
- File Attachment
- Reviewer		 All for the specified types. All for the specified types. None

ChangeManager

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Change Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update - Change Request
- Change Request
- Activity
- File Attachment
- Work Item Log
- Reviewer
- Star Rating		 All for the specified types. - WorkItemAboutConfigItem->ConfigurationItem
- WorkItemRelatesToConfigItem->ConfigurationItem
- EntityLinksToKnowledgeDocument->ConfigurationItem
- WorkItemRelatesToWorkItem->WorkItem
- Knowledge.DocumentHasAverageRating->KnowledgeArticle
- WorkItemAffectedUser->User
- UserHasPreference->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- WorkItem.BillableTimeHasWorkingUser->User
- WorkItem.IncidentPrimaryOwner->User
- WorkItem.TroubleTicketResolvedByUser->User
- WorkItem.TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemAboutCatalogItem ->CatalogItem		 None
Delete - Activity
- File Attachment
- Reviewer		 All for the specified types. All for the specified types. None

AdvancedOperator

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. None
Update - Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- User Preference		 All for the specified types. - Knowledge.DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- WorkItemRelatesToRequestOffering->RequestOffering		 None
Delete - Announcement
- Activity
- Reviewer
- File Attachment		 All for the specified types. All for the specified types. None

Author

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Work Item
- Configuration Item
- Catalog Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- User Preference
- Personal Notification		 All for the specified types. All for the specified types. - Template
- View
- Folder
- Enumeration
Update - Work Item
- Configuration Item
- Catalog Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- Star Rating		 - DocumentHasAverageRating->KnowledgeArticle
- UserHasPreference->User
- WorkItemAffectedUser->User
- WorkItemAssignedToUser->User
- WorkItemCreatedByUser->User
- FileAttachmentAddedByUser->User
- BillableTimeHasWorkingUser->User
- IncidentPrimaryOwner->User
- TroubleTicketResolvedByUser->User
- TroubleTicketClosedByUser->User
- ReviewerIsUser->User
- ReviewerVotedByUser->User
- ServiceOfferingRelatesToRequestOffering->RequestOffering		 - Template
- View
- Folder
- Enumeration
Delete - Activity
- Reviewer
- File Attachment
- Announcement		 All for the specified types. All for the specified types. - Template
- View
- Folder
- Enumeration

Workflow

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read All All All All
Create - Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- SLA Information
- Admin Item SLA
- User Preference		 All for the specified types. All for the specified types. None
Update - Work Item
- Configuration Item
- Announcement
- File Attachment
- Work Item Log
- Reviewer
- SLA Information
- Admin Item SLA
- Star Rating		 - System.Knowledge.DocumentHasAverageRating
- System.UserHasPreference
- System.WorkItemAffectedUser
- System.WorkItemAssignedToUser
- System.WorkItemCreatedByUser
- System.FileAttachmentAddedByUser
- System.WorkItem.BillableTimeHasWorkingUser
- System.WorkItem.IncidentPrimaryOwner
- System.WorkItem.TroubleTicketResolvedByUser
- System.WorkItem.TroubleTicketClosedByUser
- System.ReviewerIsUser
- System.ReviewerVotedByUser		 None
Delete DCM_NonCompliance_CI All for the specified types. All for the specified types. None

ReportUser

Operation Instance Type Scope Properties Relationships Presentational Elements Scope
Read SRS Resource Store All for the specified type All for the specified type None
Create Personal Notification All for the specified type All for the specified type None
Update None None None None
Delete None None None None

ImpliedIncidentAffectedUser

The permissions for the implied Affected User profile are granted through the WorkItemAffectedUser relationship.

Operation Type Property Relationship
Read Incident or service request instances, and anything that is contained within. All properties of an incident instance. All relationships that include the incident or service request instance.
Create Work items that the user is affected by:

- Work item log
- File attachment		 All properties of a work item log and a file attachment for the incident or service request instance. File attachment for an incident or service request instance.
Update Work items that the user is affected by:

- Incident
- Service request
- Work item log
- File attachment		 All properties of an incident or service request instance. Incident instance BillableTimeHasWorkingUser->User.
Delete Work item that the user is affected by - File attachment File attachment for an incident or service request instance. File attachment for an incident or service request instance.

ImpliedReviewer

The permissions for the implied Review Activity Reviewer profile are granted through the ReviewerIsUser relationship.

Operation Type Property Relationship
Read Reviewer instances and anything that is contained within. All properties of a Reviewer instances and anything that is contained within. All relationships that include the Reviewer instance, and anything that is contained within.
Create None None None
Update None Reviewer instances:

- Reviewer.Comments
- Reviewer.DecisionDate
- Reviewer.Decision		 Reviewer Instances:

- ReviewerVotedByUser->User
- ReviewerVotedByUser->Reviewer
Delete None None None

ImpliedActivityEditor

The permissions for the implied Assigned To User profile are granted through the WorkItemAssignedToUser relationship.

Operation Type Property Relationship
Read Activity instances and anything that is contained in it. None None
Create Work item instances that the user is assigned to:

- Activity
- Reviewer		 All properties of Activity and Reviewer instances that are related to a work item instance. All the Activity and Reviewer instances that are related to a work item Instance.
Update Work item instances that the user is assigned to: Activity All properties of an activity and the work item instances. All Activity instances that are related to the work item Instance.
Delete None None None

ImpliedConfigItemCustodian

The permissions for the implied CI Owner profile are granted through the ConfigItemOwnedByUser relationship.

Operation Type Property Relationship
Read Configuration item instances and anything that is contained within. All properties of a configuration item instance and anything that is contained in it. All relationships that include a configuration item instance, and anything that is contained in it.
Create None None None
Update None None Configuration item Instance - WorkItemAboutConfigItem
Delete None None None

ImpliedPrimaryComputerUser

The permissions for the implied CI Primary User profile are granted through the ComputerPrimaryUser relationship.

Operation Type Property Relationship
Read Configuration item instances and anything that is contained within. All properties of a configuration item instance and anything that is contained within. All relationships that include the configuration item instance and anything that is contained within.
Create None None None
Update None None None
Delete None None None