Using Groups, Queues, and Lists in System Center 2012 - Service Manager

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

In System Center 2012 – Service Manager, you can use groups to manage configuration items, queues to manage work items, and lists to customize forms to classify different objects, such as incidents, change requests, activities, or configuration items. Use the overview and the procedures in the following topics to help manage these items.

Groups, Queues, and Lists Topics

• About Groups, Queues, and Lists

  Provides an overview of groups, queues, and lists in Service Manager.

• How to Create a Group

  Describes how to create a group.

• How to Create a Queue

  Describes how to create a queue.

• How to Edit a Queue

  Describes how to edit a queue.

• How to Add a List Item

  Describes how to add a list item.

Other Resources for This Component

• TechNet Library main page for System Center 2012 – Service Manager

• Administrator’s Guide for System Center 2012 – Service Manager

• Planning Guide for System Center 2012 – Service Manager

• Operations Guide for System Center 2012 – Service Manager