Capacity Planning for Response Group
Topic Last Modified: 2010-11-07
The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.
Note
The numbers in the following table assume that you use 16 kHz, mono, 16-bit Wave (.wav) files for all response group audio files. If you use other file formats, such as Windows Media Audio (.wma), the numbers may vary.
Response Group User Model
| Metric | Per Enterprise Edition pool (With 8 Front End Servers) | Per Standard Edition server |
|---|---|---|
Incoming calls per second |
16 |
2 |
Concurrent calls connected to IVR or MoH |
480 |
60 |
Concurrent anonymous sessions (without IM) |
224 |
28 |
Concurrent anonymous sessions (with IM) |
64 |
8 |
Active agents (formal and informal) |
1200 |
1200 |
Number of hunt groups |
400 |
400 |
Number of IVR groups (use speech recognition) |
200 |
200 |