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Troubleshooting Error Code 0x80070005 and Event ID 8207 When the CN=Folder Hierarchies Container Is Missing Data

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

This topic provides information about why you receive the following error message in the Administrative Events log or the Application log on a computer that is running Microsoft Exchange Server 2007:

Event Type: Error

Event Source: MSExchangeFBPublish

Event ID: 8207

Event Category: General

Description:

Error updating public folder with free/busy information on virtual machine MachineName. The error number is 0x80070005.

Additionally, Microsoft Office Outlook 2003 users cannot access the public folder that is hosted on the Exchange server, and the Public Folder database may be dismounted.

Cause

This issue occurs when the CN=Folder Hierarchies container is missing under the First Administrative Group or when the CN= Public Folders name does not exist under the CN=Folder Hierarchies container for the First Administrative Group in Exchange 2007.

Resolution

To resolve this issue, use one or both of the following procedures.

To verify that the CN=Folder Hierarchies container exists

  1. Click Start, in the Start Search box, type ADSI, and then under Programs, click ADSI Edit.

  2. In the navigation pane of ADSI-Edit, right-click ADSI Edit, and then click Connect to.

  3. In the Connection Settings dialog box, under Select a well-known naming context, select Configuration from the list, and then click OK.

  4. Expand CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=First Organization, CN=Administrative Groups, CN=Exchange Administrative Group. If the CN=Folder Hierarchies container does not exist, you must manually create the container. To do this, follow these steps:

    1. Right-click CN=Exchange Administrative Group, click New, and then click Object.

    2. Select msExchPublicFolderTreeContainer for the class, and then click Next.

    3. In the Value box, type Folder Hierarchies, and then click Next.

    4. Click Finish.

    5. Right-click CN=Folder Hierarchies, click New, and then click Object.

    6. Select MSexchPFTree from the list, and then click Next.

    7. In the Value box, type Public Folders, and then click Next.

    8. Click Finish.

    9. Click Start, click All Programs, click Microsoft Exchange Server 2007, and then click Exchange Management Console.

    10. In the Exchange Management Console, expand Server Configuration, and then click Mailbox.

    11. In the details pane, right-click Public Folder Database, and then click Dismount Database. After the database is dismounted, right-click Public Folder Database, and then click Mount Database.

To verify that the CN=Public Folder object is located in the correct location

  1. Click Start, in the Start Search box, type ADSI, and then under Programs, click ADSI Edit.

  2. In the navigation pane of ADSI Edit, right-click ADSI Edit, and then click Connect to.

  3. In the Connection Settings dialog box, under Select a well-known naming context, select Configuration from the list, and then click OK.

  4. Expand CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=First Organization, CN=Administrative Groups, CN=Exchange Administrative Group, CN=Folder Hierarchies.

  5. Verify that the CN=Public Folders item exists. If CN=Public Folders does not exist, expand CN=Configuration, CN=Services, CN=Microsoft Exchange in ADSI Edit.

  6. Right-click CN=Public Folders, and then click Move.

  7. In the Move dialog box, expand CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=First Organization, CN=Administrative Groups, CN=Exchange Administrative Group, CN=Folder Hierarchies, and then click OK.

  8. Click Start, point to Administrative Tools, and then click Services.

  9. In the Services MMC Snap-in, right-click Microsoft Exchange Information Store, and then click Restart.