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Viewing and Analyzing Log Files

Topic Last Modified: 2009-05-22

You can view a log file that is generated by Logging Tool in a text editor. Additionally, you can analyze protocol messages in the log file by using the Snooper tool, if the Microsoft Office Server 2007 R2 Resource Kit Tools are installed on the computer. You can also send the log file that Logging Tool generates to Microsoft Customer Service and Support for analysis.

You can view protocol traffic only if you selected the TF_Protocol flag when you captured the log.

To view log files in a text editor

  • In Logging Tool, when you have ended the debug session, click View Log Files to view the log files using a text editor. Opening a log file converts the log file contents to text. Each component you select opens in a separate instance of the editor you have associated with the .txt extension (which is by default Microsoft Notepad.exe).

    Using the Package feature requires that cabarc.exe be installed on the computer. This file is available as part of the Windows Support Tools. To install Windows Support Tools, do one of the following:

    • If you are using Logging Tool on a computer running Windows Server 2003, you can install Windows Support Tools by running suptools.msi in the \Support\Tools folder of the Windows Server 2003 installation media.
    • If you are using Logging Tool on a computer running Windows XP, you can download the Windows XP Service Pack 2 Support Tools at https://go.microsoft.com/fwlink/?LinkId=144124.

  • You can also obtain the required file by installing the Microsoft Cabinet Software Development Kit at https://go.microsoft.com/fwlink/?LinkId=144125. However, this download does not include all of the tools available in Widows Support Tools (such as TraceLog.exe).

To view and analyze protocol messages

  • In Logging Tool, when you have ended the debug session, click Analyze Log Files to view the log files using the Snooper tool. You can analyze protocol logs for the following components:

    • Office Communications Server SipStack (SIP)
    • Office Communications Server S4 (SIP)
    • Office Communications Server Conferencing signaling traffic (C3P), including MCU Infra C3P and Focus C3P
    • Office Communications Server Web conferencing traffic (PSOM)
    • Office Communications Server Unified Communications Client Platform client (UCCP)
    • Error reports from the archiving database

    Note

    To view and analyze protocol messages, you must install the Microsoft Office Communications Server 2007 R2 Resource Kit Tools, which includes the Snooper tool, which provides this functionality. The Resource Kit includes documentation for using the tool.