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Administer and manage Unified Service Desk

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

This section provides information about Unified Service Desk that helps you effectively administer and manage your implementation.

In This Section

Manage Options for Unified Service Desk

Configure auditing and diagnostics in Unified Service Desk

Distribute custom hosted controls using Customization Files

Migrate your Unified Service Desk configuration to another Dynamics 365 server

Reference

MSDN: Unified Service Desk Developer Guide

MSDN: Hosted control types and action/event reference

MSDN: Configure your agent application using Unified Service Desk

MSDN: Extend Unified Service Desk

Unified Service Desk 2.0

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