Unified Service Desk configuration walkthroughs
Each walkthrough in this section covers an area or a combination of areas in Unified Service Desk for Microsoft Dynamics CRM. These walkthroughs are arranged in increasing order of complexity so it may benefit you to do them in sequence. Also, you must complete Walkthrough 1: Build a simple agent application first because it sets up the base application that the other walkthroughs, except walkthrough 8, are built on. Walkthrough 8 is a standalone walkthrough, and does not require any other walkthroughs to be completed before using it.
These walkthroughs are created using the “Base sample application” deployed on an on-premises instance of Microsoft Dynamics CRM. Before you begin these walkthroughs, ensure that you have deployed one of the sample Unified Service Desk applications, have installed the Unified Service Desk client application, and have appropriate security access in Microsoft Dynamics CRM to configure Unified Service Desk entities.
In This Section
Walkthrough 1: Build a simple agent application
Walkthrough 2: Display an external webpage in your agent application
Walkthrough 3: Display Microsoft Dynamics CRM records in your agent application
Walkthrough 4: Display a Microsoft Dynamics CRM record in a session in your agent application
Walkthrough 5: Display enhanced session information by displaying session name and overview data
Walkthrough 6: Configure the Debugger hosted control in your agent application
Walkthrough 7: Configure agent scripting in your agent application
Walkthrough 8: Use Parature knowledge within your agent application
Related Sections
TechNet: Install and Deploy Unified Service Desk
TechNet: Sample Unified Service Desk applications
TechNet: Security in Unified Service Desk
Learn to use Unified Service Desk
Customize themes in Unified Service Desk
Create custom Unified Service Desk hosted control
TechNet: Administration Guide for Unified Service Desk for Microsoft Dynamics CRM
Walkthrough: Create a UII Application Adapter
Walkthrough: Create a UII Web Application Adapter
Walkthrough: Create a UII Windows Forms Hosted Control
Walkthrough: Create a UII WPF Hosted Control
Walkthrough: Use the generic listener adapter for CTI event routing
Unified Service Desk
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