sla EntityType

Article
11/28/2016

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online

Description: Contains information about the tracked service-level KPIs for cases that belong to different customers.

Entity Set path:[organization URI]/api/data/v8.2/slas

Base Type: crmbaseentity EntityType

Display Name: SLA

Primary Key: slaid

Primary Name Attribute: name

Properties

Lookup Properties

Single-valued navigation properties

Collection-valued navigation properties

Properties

Properties represent fields of data stored in the entity. Some properties are read-only.

Name	Type	Details
allowpauseresume	Edm.Boolean	Description: Select whether this SLA will allow pausing and resuming during the time calculation. Default Options: 1 : Allow 0 : Do Not Allow Display Name: Allow Pause and Resume
applicablefrom	Edm.String	Description: Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created. Display Name: Applicable From
applicablefrompicklist	Edm.Int32	Description: Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created. Default Options: 1 : No 2 : Yes Display Name: Applicable From
changedattributelist	Edm.String	Description: Type additional information to describe the SLA Display Name: ChangedAttributeList
componentstate	Edm.Int32	Description: For internal use only. Default Options: 0 : Published 1 : Unpublished 2 : Deleted 3 : Deleted Unpublished Display Name: Component State Read-only property
createdon	Edm.DateTimeOffset	Description: Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display Name: Created On Read-only property
description	Edm.String	Description: Type additional information to describe the SLA Display Name: Description
exchangerate	Edm.Decimal	Description: Exchange rate between the currency associated with the SLA record and the base currency. Display Name: Exchange Rate Read-only property
isdefault	Edm.Boolean	Description: Tells whether this SLA is the default one. Default Options: 1 : Yes 0 : No Display Name: Is Default
ismanaged	Edm.Boolean	Description: For internal use only. Default Options: 1 : Managed 0 : Unmanaged Display Name: Is Managed Read-only property
modifiedon	Edm.DateTimeOffset	Description: Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display Name: Modified On Read-only property
name	Edm.String	Description: Type a descriptive name of the service level agreement (SLA). Display Name: Name
objecttypecode	Edm.Int32	Description: Choose the entity type that the SLA is defined. Default Options: 4412 : Import Source File 4703 : Process 1115 : Ribbon Context Group 9983 : Action Card Type 9751 : SLA Item 4232 : Business Data Localized Label 4009 : Site 4616 : Sdk Message Processing Step Secure Configuration 9943 : Topic Model Execution History 8002 : Post Regarding 4110 : Notification 4 : Lead 951 : Translation Process 4420 : Owner Mapping 4425 : Bulk Delete Failure 955 : Expired Process 9107 : Import Job 1049 : Property Option Set Item 48 : Subscription Sync Entry Outlook 44 : Field Sharing 9867 : Mobile Offline Profile Item 4709 : Site Map 9702 : Entitlement Template 4704 : Process Dependency 4610 : Sdk Message Response 4426 : Transformation Mapping 1022 : Price List 4299 : Email Search 4700 : System Job 129 : Subject 9509 : SharePoint Data 9987 : External Party Item 2003 : Monthly Fiscal Calendar 4231 : Metadata Difference 1082 : Article Comment 4010 : Resource Expansion 135 : Activity Party 9103 : Report Visibility 7 : Owner 2015 : Theme 4708 : Organization Statistic 4230 : Saved View 4120 : Exchange Sync Id Mapping 9401 : Channel Access Profile Rule Item 4417 : Column Mapping 4501 : Relationship Role Map 132 : Announcement 9511 : Rollup Job 4207 : Letter 1150 : Bookable Resource 4215 : Commitment 9953 : Knowledge Article 9105 : Currency 4003 : Calendar 954 : Lead To Opportunity Sales Process 9006 : App 1112 : User Chart 4609 : Sdk Message Request 7108 : Dependency Feature 1111 : System Chart 4208 : Opportunity Close 30 : Filter Template 4567 : Auditing 4811 : Time Zone Rule 4410 : Data Import 4214 : Service Activity 9937 : Recommendation Model Version Execution History 4712 : Process Trigger 7001 : User Application Metadata 1038 : Sales Literature 9007 : App Module Component 1007 : Image Descriptor 1113 : Ribbon Tab To Command Mapping 4707 : Application File 4102 : Display String 150 : User Settings 2000 : Annual Fiscal Calendar 31 : Privilege Object Type Code 1031 : User Dashboard 9986 : Interaction for Email 9101 : Report Related Entity 2 : Contact 4405 : Bulk Operation Log 4606 : Sdk Message 1075 : Status Map 4400 : Campaign 1144 : Rating Model 9945 : Text Analytics Entity Mapping 2002 : Quarterly Fiscal Calendar 2020 : Queue 1140 : Replication Backlog 4023 : Email Hash 9866 : Mobile Offline Profile 9958 : Feedback 9950 : Office Graph Document 126 : Indexed Article 9755 : Custom Control Default Config 42 : SystemUser BusinessUnit Entity Map 1403 : Team Sync-Attribute Mapping Profiles 1037 : Role Template 8051 : Trace Association 1003 : Internal Address 99 : Social Profile 4424 : Bulk Delete Operation 35 : Tracking information for deleted entities 1088 : Order 4608 : Sdk Message Processing Step 9954 : Knowledge Article Incident 37 : Subscription Manually Tracked Object 4007 : Resource Group 1013 : Discount 1043 : String Map 1080 : Discount List 9973 : Action Card User Settings 32 : Sales Process Instance 7102 : Publisher Address 4211 : Quote Close 1120 : Application Ribbons 10000 : Profile Album 9502 : SharePoint Site 9960 : Knowledge Article Category 1010 : Contract 1234 : Channel Property Group 4210 : Phone Call 45 : Subscription Statistic Offline 1189 : Document Suggestions 4414 : Duplicate Detection Rule 4421 : BookableResourceBooking to Exchange Id Mapping 1094 : Authorization Server 4810 : Time Zone Definition 1091 : Invoice Product 7105 : Dependency 4724 : Process Stage 4600 : Entity Map 1070 : Sales Attachment 1023 : Privilege 9650 : Process Configuration 7103 : Solution Component 9701 : Entitlement Channel 9961 : DelveActionHub 1236 : Channel Property 9942 : Topic Model Configuration 3008 : External Party 8000 : Post 2501 : User Entity Instance Data 14 : System User Principal 1146 : Bookable Resource Booking Header 2029 : Queue Item 123 : Competitor 1086 : User Fiscal Calendar 9752 : SLA KPI Instance 4605 : Plug-in Assembly 4209 : Order Close 2001 : Semiannual Fiscal Calendar 9959 : Category 9997 : Email Signature 3231 : Connection Role 9910 : MultiEntitySearch 4201 : Appointment 1148 : Bookable Resource Characteristic 4216 : Social Activity 9951 : Similarity Rule 4619 : Plug-in Trace Log 2011 : Contract Template 4300 : Marketing List 1145 : Bookable Resource Booking 1090 : Invoice 4603 : Plug-in Type Statistic 1026 : Price List Item 4500 : Relationship Role 9941 : Personal Document Template 1235 : Property Association 9934 : Model Entity Mapping 4812 : Time Zone Localized Name 9957 : Language 92 : Team template 1400 : Sync Attribute Mapping Profile 2024 : QueueMemberCount 1028 : Product Relationship 9606 : Mailbox 4802 : Wizard Page 9932 : Time Stamp Date Mapping 9508 : Document Location 7101 : Publisher 952 : Phone To Case Process 2012 : Unresolved Address 2010 : Email Template 2004 : Fixed Monthly Fiscal Calendar 29 : Subscription 1001 : Attachment 113 : ChildIncidentCount 1084 : Quote 4220 : UntrackedEmail 9946 : Topic History 4301 : Marketing List Member 10003 : Wall View 9510 : Rollup Properties 9868 : Mobile Offline Profile Item Association 1151 : Bookable Resource Group 4418 : List Value Mapping 1142 : Rating Value 9750 : SLA 9604 : Rollup Field 1017 : Lead Address 9933 : Product Recommendation Model 4602 : Plug-in Type 4419 : Lookup Mapping 8050 : Trace 1401 : Sync Attribute Mapping 4615 : Sdk Message Processing Step Image 1141 : Characteristic 7106 : Dependency Node 1002 : Attachment 4416 : Duplicate Rule Condition 10 : Business Unit 1149 : Bookable Resource Category Assn 9703 : Entitlement Template Channel 6 : Business Unit Map 4601 : Attribute Map 4450 : Data Performance Dashboard 4725 : Business Process Flow Instance 51 : System User Manager Map 1116 : Ribbon Command 1147 : Bookable Resource Category 9962 : Action Card 9930 : Knowledge Base Record 1333 : Property Instance 9201 : LocalConfigStore 1016 : Article Template 1056 : Unit Group 4406 : Quick Campaign 8840 : Hierarchy Rule 1 : Account 9940 : Document Template 8001 : Post Role 4200 : Activity 4402 : Campaign Activity 4607 : Sdk Message Filter 1300 : SocialInsightsConfiguration 9 : Team 9102 : Report Related Category 1030 : System Form 9009 : App Module Roles 9944 : Topic Model 47 : Subscription Sync Entry Offline 4702 : Workflow Wait Subscription 1036 : Security Role 2016 : User Mapping 4614 : Sdk Message Request Field 9300 : Record Creation and Update Rule 4502 : Customer Relationship 1072 : Subscription Clients 2027 : License 8199 : Rule Item 8006 : Like 127 : Article 1019 : Organization 4706 : Process Log 3233 : Connection Role Object Type Code 9608 : Mailbox Auto Tracking Folder 4011 : Inter Process Lock 4428 : Import Entity Mapping 4413 : Import Data 4423 : Import Log 1200 : Field Security Profile 3234 : Connection 9938 : Recommendation Cache 1085 : Quote Product 1201 : Field Permission 9968 : ActionCardUserState 2023 : QueueItemCount 9935 : Recommendation Model Version 3000 : Integration Status 7107 : Invalid Dependency 1089 : Order Product 10001 : Post Configuration 1039 : View 1055 : Unit 1025 : Product Association 4250 : Recurrence Rule 4611 : Sdk Message Response Field 3 : Opportunity 4005 : Scheduling Group 9699 : Organization Insights Metric 4710 : Process Session 9400 : Channel Access Profile Rule 1203 : Team Profiles 1083 : Opportunity Product 1071 : Address 9607 : Mailbox Statistics 2500 : User Entity UI Settings 9100 : Report 4503 : Opportunity Relationship 1011 : Contract Line 4006 : Resource Specification 4613 : Sdk Message Pair 4002 : Resource 7000 : System Application Metadata 9600 : Goal 4204 : Fax 5 : Note 9754 : Custom Control Resource 8181 : Routing Rule Set 9603 : Goal Metric 4101 : Display String Map 3005 : Channel Access Profile 9955 : Knowledge Article Views 50 : Position 4800 : Web Wizard 4618 : Service Endpoint 9947 : Knowledge Search Model 4000 : Facility/Equipment 4401 : Campaign Response 4206 : Case Resolution 9104 : Report Link 9333 : Web Resource 9507 : Sharepoint Document 4705 : ISV Config 4803 : Web Wizard Access Privilege 953 : Opportunity Sales Process 1404 : Principal Sync Attribute Map 8005 : Comment 33 : Subscription Synchronization Information 9700 : Entitlement 1309 : Saved Organization Insights Configuration 1095 : Partner Application 4415 : Duplicate Record 4411 : Data Map 1048 : Property 4001 : Service 9753 : Custom Control 112 : Case 8 : User 46 : Subscription Statistic Outlook 1006 : Competitor Product 9869 : Sync Error 9949 : Advanced Similarity Rule 950 : New Process 4202 : Email 10002 : Post Rule Configuration 4427 : Transformation Parameter Mapping 4251 : Recurring Appointment 1024 : Product 8052 : Trace Regarding 1021 : Organization UI 4404 : Campaign Activity Item 1130 : Ribbon Difference 52 : User Search Facet 1004 : Competitor Address 9936 : Azure Service Connection 8003 : Follow 4212 : Task 36 : Client update 7100 : Solution 4403 : Campaign Item 9948 : Text Analytics Topic 9602 : Rollup Query 1117 : Ribbon Rule 9605 : Email Server Profile 10004 : Filter 4490 : Office Document 4004 : Calendar Rule 9919 : Hierarchy Security Configuration 2013 : Territory 9106 : Mail Merge Template 9301 : Record Creation and Update Rule Item 1152 : Booking Status Display Name: Object Type Code Read-only property
overwritetime	Edm.DateTimeOffset	Description: For internal use only. Display Name: Record Overwrite Time Read-only property
primaryentityotc	Edm.Int32	Description: Shows the primary entity that the SLA has been created for. Display Name: Primary Entity
slaid	Edm.Guid	Description: Unique identifier of the SLA. Display Name: SLA
slaidunique	Edm.Guid	Description: For internal use only. Display Name: Unique Id Read-only property
slatype	Edm.Int32	Description: Select the type of service level agreement (SLA). Default Options: 0 : Standard 1 : Enhanced Display Name: SLA Type
solutionid	Edm.Guid	Description: Unique identifier of the associated solution. Display Name: Solution Read-only property
statecode	Edm.Int32	Description: Shows whether the Service Level Agreement (SLA) is active or inactive. Default Options: 0 : Draft 1 : Active Display Name: Status
statuscode	Edm.Int32	Description: Select the status of the service level agreement (SLA). Default Options: 1 : Draft 2 : Active Display Name: Status Reason
versionnumber	Edm.Int64	Description: Version number of the SLA. Display Name: Version Number Read-only property

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties

Name	Single-valued navigation property	Description
_businesshoursid_value	businesshoursid	Choose the business hours for calculating SLA item timelines.
_createdby_value	createdby	Shows who created the record.
_createdonbehalfby_value	createdonbehalfby	Shows who created the record on behalf of another user.
_modifiedby_value	modifiedby	Shows who last updated the record.
_modifiedonbehalfby_value	modifiedonbehalfby	Shows who created the record on behalf of another user.
_ownerid_value	ownerid	Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.
_owningbusinessunit_value	owningbusinessunit	Unique identifier for the business unit that owns the record
_owningteam_value	owningteam	Unique identifier for the team that owns the record.
_owninguser_value	owninguser	Unique identifier for the user that owns the record.
_transactioncurrencyid_value	transactioncurrencyid	Unique identifier of the currency associated with the SLA record.
_workflowid_value	workflowid	Workflow associated with the SLA.

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name	Type	Partner
businesshoursid	calendar EntityType	slabase_businesshoursid
createdby	systemuser EntityType	lk_slabase_createdby
createdonbehalfby	systemuser EntityType	lk_slabase_createdonbehalfby
modifiedby	systemuser EntityType	lk_slabase_modifiedby
modifiedonbehalfby	systemuser EntityType	lk_slabase_modifiedonbehalfby
ownerid	principal EntityType	owner_slas
owningbusinessunit	businessunit EntityType	business_unit_slabase
owningteam	team EntityType	team_slaBase
owninguser	systemuser EntityType	user_slabase
transactioncurrencyid	transactioncurrency EntityType	TransactionCurrency_SLA
workflowid	workflow EntityType	slabase_workflowid

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name	Type	Partner
manualsla_account	account EntityType	sla_account_sla
manualsla_activitypointer	activitypointer EntityType	sla_activitypointer_sla
manualsla_appointment	appointment EntityType	sla_appointment_sla
manualsla_cases	incident EntityType	slaid_sla
manualsla_contact	contact EntityType	sla_contact_sla
manualsla_email	email EntityType	sla_email_sla
manualsla_fax	fax EntityType	sla_fax_sla
manualsla_invoice	invoice EntityType	sla_invoice_sla
manualsla_lead	lead EntityType	sla_lead_sla
manualsla_letter	letter EntityType	sla_letter_sla
manualsla_opportunity	opportunity EntityType	sla_opportunity_sla
manualsla_phonecall	phonecall EntityType	sla_phonecall_sla
manualsla_quote	quote EntityType	sla_quote_sla
manualsla_salesorder	salesorder EntityType	sla_salesorder_sla
manualsla_serviceappointment	serviceappointment EntityType	SLAId
manualsla_socialactivity	socialactivity EntityType	sla_socialactivity_sla
manualsla_task	task EntityType	sla_task_sla
sla_account	account EntityType	slainvokedid_account_sla
sla_activitypointer	activitypointer EntityType	slainvokedid_activitypointer_sla
sla_Annotation	annotation EntityType	objectid_sla
sla_appointment	appointment EntityType	slainvokedid_appointment_sla
sla_cases	incident EntityType	slainvokedid_sla
sla_contact	contact EntityType	slainvokedid_contact_sla
sla_email	email EntityType	slainvokedid_email_sla
sla_entitlement	entitlement EntityType	slaid
sla_entitlementtemplate	entitlementtemplate EntityType	slaid
sla_fax	fax EntityType	slainvokedid_fax_sla
sla_invoice	invoice EntityType	slainvokedid_invoice_sla
sla_lead	lead EntityType	slainvokedid_lead_sla
sla_letter	letter EntityType	slainvokedid_letter_sla
sla_opportunity	opportunity EntityType	slainvokedid_opportunity_sla
sla_phonecall	phonecall EntityType	slainvokedid_phonecall_sla
sla_quote	quote EntityType	slainvokedid_quote_sla
sla_salesorder	salesorder EntityType	slainvokedid_salesorder_sla
sla_serviceappointment	serviceappointment EntityType	slainvokedid_serviceappointment_sla
sla_slaitem_slaId	slaitem EntityType	slaid
sla_socialactivity	socialactivity EntityType	slainvokedid_socialactivity_sla
SLA_SyncErrors	syncerror EntityType	regardingobjectid_sla_syncerror
sla_task	task EntityType	slainvokedid_task_sla
slabase_AsyncOperations	asyncoperation EntityType	regardingobjectid_sla
slabase_BulkDeleteFailures	bulkdeletefailure EntityType	regardingobjectid_sla

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sla EntityType

Properties

Lookup Properties

Single-valued navigation properties

Collection-valued navigation properties

See Also

Additional resources