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Uninstall, change, or repair Microsoft Dynamics 365 Server

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Applies To: Dynamics 365 (on-premises), Dynamics CRM 2016

To perform Microsoft Dynamics 365 Server maintenance, select from the following options that are available. Before selecting an option, you must start Programs and Features in Control Panel.

  1. Log on to the computer where the Microsoft Dynamics 365 Server application is installed. Then, start Programs and Features in Control Panel.

  2. Select from the following options.

    • Uninstall. Selecting this option will remove Microsoft Dynamics 365 Server from the computer. To do this, right-click Microsoft Dynamics 365 Server, click Uninstall/Change, select Uninstall to remove Microsoft Dynamics 365 Server, and then click Uninstall. Follow the instructions that are on the screen.

      Important

      The Microsoft Dynamics 365 uninstall process does not remove some components, such as the SQL Server databases, Active Directory groups, or the Microsoft Dynamics 365 website (when the website is not created by Microsoft Dynamics 365 Server Setup). Those components must be removed manually. Additionally, some components installed during Microsoft Dynamics 365 Server Setup are not removed during an uninstall. More information: Components not removed during a Microsoft Dynamics 365 Server uninstall

    • Configure. To add or remove one or more Microsoft Dynamics 365 server roles, right-click Microsoft Dynamics 365 Server, click Uninstall/Change, select Configure, and then click Next. Follow the instructions that are on the screen to select or clear one or more server roles. More information: Microsoft Dynamics 365 server roles

    • Repair. To repair a Microsoft Dynamics 365 Server installation, right-click Microsoft Dynamics 365 Server, click Uninstall/Change, select Repair, and then click Next. Follow the instructions that are on the screen.

      Note

      Repairing a Microsoft Dynamics 365 Server installation reinstalls the program files. It has no effect on the databases. To recover from Microsoft Dynamics 365 database problems, you must restore the MSCRM_CONFIG and OrganizationName_MSCRM databases. For information about database backup and failure recovery, see Backing up SQL Server, including Reporting Services.

Components not removed during a Microsoft Dynamics 365 Server uninstall

The following system components, although installed during Microsoft Dynamics 365 Server Setup, aren’t removed when you uninstall Microsoft Dynamics 365 Server.

Windows role services:

  • Web Server Role Services

    • Static Content

    • Default Document

    • Directory Browsing

    • HTTP Errors

    • ASP.NET

    • Microsoft .NET Framework Extensibility

    • ISAPI Extensions

    • ISAPI Filters

    • HTTP Logging

    • Request Monitor

    • Windows Authentication

    • Request Filtering

    • Static Content Compression

    • Dynamic Content Compression

    • IIS Management Console

    • IIS Metabase Compatibility

  • File services role services:

    • Windows Search

  • Windows features:

    • Microsoft .NET Framework

    • HTTP Activation

    • Windows PowerShell

    • Windows Process Activation

See Also

Uninstall, repair, and change Microsoft Dynamics 365
Uninstall or repair Microsoft Dynamics 365 Reporting Extensions

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