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Test the access for the Email Router

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Applies To: Dynamics CRM 2016, Dynamics CRM Online

The Email Router Configuration Manager can test access for Microsoft Dynamics CRM users, queues, and forward mailboxes. By using the test-access feature, you can troubleshoot issues that can prevent the Email Router from functioning correctly.

Test access error

If there’s a problem with your outgoing email configuration, you may receive the following error message when you click Test Access on the Email Router Configuration Manager:

"Outgoing status: Failure - An error occurred while checking the connection to e-mail server EXSERVERNAME. The requested address is not valid in its context."

Troubleshoot test access

  1. To verify that connectivity is functioning between the computer that is running the Email Router and the Microsoft Exchange Server, start the Telnet tool and type the following command:

    TELNET EXSERVERNAME PORT

  2. Make sure that there are no antivirus services or firewall services running on the server that is running Exchange Server that prevent connection through port 25.

Error message when you send an email message by using the Dynamics CRM web application

In addition, when you send an email message by using the Microsoft Dynamics CRM web application, you may receive an error message that resembles one of the following:

  • This message has not yet been submitted for delivery. 1 attempts have been made so far.

  • The message delivery failed. It must be resubmitted for any further processing.

For more information about the test access feature, see Test Access for Users, Queues, and Forward Mailboxes, as well as the following topics in this guide:

See Also

Troubleshooting Email Router issues
Planning and installing Dynamics 365 for Outlook for Microsoft Dynamics 365 and Dynamics 365 Online

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