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Update Unified Service Desk solution

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Read this article only if you have an existing installation of Unified Service Desk from the previous release of Microsoft Dataverse, and want to update to the latest release.

If you’re installing Unified Service Desk for the first time, you can skip this article.

Update Unified Service Desk solutions

Before you update your Unified Service Desk solutions, ensure that the version of your Customer Engagement (on-premises) organization is Microsoft Dynamics 365, CRM 2015, or CRM 2013 SP1.

  1. Download the Unified Service Desk package file (Dynamics365-USD-4.2.0.51-PackageDeployer.exe) and extract the contents to a folder on your computer.

  2. Run the PackageDeployer executable file. For more information about how to deploy the package, see Deploy a Unified Service Desk package using Package Deployer.

  3. When prompted, select the Unified Service Desk - Upgrade package. Then the latest solutions will get imported.

See also

Connect to Dataverse instance using the Unified Service Desk client
Install and deploy Unified Service Desk
Upgrade Unified Service Desk