Create and manage organizational asset records

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	General availability
Users by admins, makers, or analysts	Jun 10, 2020	Oct 1, 2020

Business value

For any company, maintaining consistent output and minimizing downtime due to faulty equipment is critical. To enable that, organizations need to track their various assets, such as production facilities, equipment, and devices through their lifetime and across multiple inspections and repair operations. Dynamics 365 Remote Assist will provide an initial set of asset servicing capabilities for field service technicians, which will allow them to better manage customer assets and aim for faster resolution times.

Feature details

With this release, we are delivering a new set of experiences in Dynamics 365 Remote Assist that leverage Microsoft Power Platform, Microsoft Dataverse, and Common Data Model to enable organizations to create and manage their assets. Key capabilities include:

• Import, manually create, and edit asset records.
• Search and view the organization’s assets.
• Create asset hierarchies with child-parent relationships.
• Import existing asset data into Microsoft Dataverse.

Customers using both Dynamics 365 Remote Assist and Dynamics 365 Field Service will be able to store asset information leveraging the same asset type, creating an integrated experience.

The preview will be available only in HoloLens 2.

See also

Asset capture overview (docs)