Capture session history through call recordings
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| End users by admins, makers, or analysts | - |  Apr 1, 2020 |
Business value
For businesses, it's important to keep a record of different incidents that happen on a daily basis. Oftentimes, these records are kept through paper trails or text-based collateral. Taking advantage of the information captured through video in a Dynamics 365 Remote Assist session will allow operations managers, technicians, and business decision makers to refer back to sessions later and create a knowledge base of calls for other technicians.
Feature details
In this release, we're enabling the following scenario:
- The ability for technicians using Dynamics 365 Remote Assist for mobile to comprehensively document their processes and service calls through video recordings between users. This feature is available on HoloLens today for group calls.
See also
Capture session history through call recordings in Remote Assist mobile (docs)