Capture asset condition through spatial markup

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	General availability
End users by admins, makers, or analysts	Jun 10, 2020	-

Business value

First-line workers don't always need to engage with a remote expert through a call; they often have to work independently, in scenarios such as solving a specific incident or performing a quality review on an asset installation. When performing these operations, they'll benefit from being able to capture spatial information about a specific asset and integrate that information with their business processes.

Feature details

This feature was originally planned as the ability to capture and share annotations without being in a call. We've evolved the feature scope based on extensive customer learnings and feedback.

Now, the feature will introduce the concept of "asset capture" in Dynamics 365 Remote Assist, which will enable technicians to use spatial markups to do checkups and inspections without being on a call, and save their work for post-processing. Inspectors will be able to do an asset survey or asset inspection hands-free and in context, which will improve their paper and Excel processes and result in faster, safer, and more accurate inspections.

Captured data will be stored in Common Data Service and integrated with Dynamics 365 Field Service inspection. Field Service technicians will be able to reference the information recorded in Dynamics 365 Remote Assist in their work orders, so they can better keep track of asset history.

The preview will only be available in HoloLens 2.