Use Channel Integration Framework with Unified Service Desk

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Unified Service Desk for Dynamics 365. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

This release will enable a quick onboarding mechanism for communication widgets built with Channel Integration Framework (CIF) into Unified Service Desk. This communication widget can be used in Unified Service Desk with minimal configuration experience.