End-user usability enhancements

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 for Customer Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Case form UI enhancements

Improved information density on case form will help agents to focus on the most relevant details on a case form.

Timeline enhancements

Enhanced timeline with improved information density and usability will help agents and supervisors visualize activity snapshot in a few clicks.