Windows Azure Pack troubleshooting

 

Applies To: Windows Azure Pack

This section provides quick information about troubleshooting issues with Windows Azure Pack for Windows Server. This information is supplemental to existing topics about Windows Azure Pack in the TechNet library and blog posts in the TechNet wiki. It provides links to those areas for more information.

Before you research further, verify the following:

• You have installed the currently released product versions, including Windows Azure Pack for Windows Server, Service Provider Foundation, and System Center 2012 – Virtual Machine Manager (VMM). For more information, see Deploy Windows Azure Pack for Windows Server and Deploying Service Provider Foundation.

• You have all the most recent updates. The update rollups have fixed many issues. For more information, see Install Windows Azure Pack updates and verify versions.

• That all servers and services are running as expected. In particular, make sure that the SCVMMService service is running on the server you are using for System Center 2012 R2 Virtual Machine Manager.

• That authentication credentials for users and groups are correct. Review the Credentials checklist.

• That any implemented third-party technologies are functioning as expected.

For developer documentation for accessing Windows Azure Pack programmatically through web services, see the Windows Azure Pack Development Kit.

The recommendations for troubleshooting issues that are described in this section are derived from several sources and may or may not resolve your particular issue. Code examples are provided as is and expected results cannot be guaranteed. This section is not comprehensive of all troubleshooting issues for Windows Azure Pack, and it is subject to frequent edits and updates.

Troubleshooting categories

This section is organized by following categories; in addition you can review recommendations by Troubleshooting recommendations with Windows PowerShell examples.

• Accounts, Subscriptions, and Plans troubleshooting

  Investigates issues that are related to onboarding tenants, establishing accounts, subscriptions to plans. Also includes issues regarding plan quota levels.

• Automation and tools troubleshooting

  Investigates issues that pertain to Service Management Automation and issues that are related to using runbooks, tools, and developer kits for use with Windows Azure Pack. Also includes tools for other features such as the gallery.

• Installation and networking troubleshooting

  Investigates issues that pertain to installing Windows Azure Pack, networking, reconfiguring portals.

• Security troubleshooting

  Provides an overview for how to use credentials, and investigates issues that are related to authentication, tokens, certificates, and Active Directory Federation Services (AD FS).

• Service Provider Foundation troubleshooting

  Investigates issues that are related to Service Provider Foundation and its usage with Windows Azure Pack and System Center 2012 R2 Virtual Machine Manager. Includes debugging information.

• Virtual Machine Clouds troubleshooting

  Investigates issues that pertain to provisioning virtual machine clouds, creating virtual machine roles, importing gallery items, and using Remote Console.

• Web Site Clouds troubleshooting

  Investigates issues that are related to deploying Web site clouds.

• SQL Server and other resource providers troubleshooting

  Investigates issues that pertain to configuring SQL Server and other providers. For issues that pertain to deploying SQL Server and other products as items in the VM gallery, see Web Site Clouds troubleshooting.

• Usage monitoring and other services troubleshooting

  Investigates issues that pertain to obtaining usage data metrics, the management APIs, and using other services.

Troubleshooting recommendations with Windows PowerShell examples

The issues in the following table have recommendations using Windows PowerShell. The table also lists any Windows Azure Pack and System Center 2012 R2 cmdlets used in the example.

Category	Example	Windows Azure Pack or System Center cmdlet	Module
Accounts, Subscriptions, and Plans	Create a new user using Windows PowerShell	Add-MgmtSvcUser Get-MgmtSvcToken Get-MgmtSvcSetting	MgmtSvcAdmin
Accounts, Subscriptions, and Plans	Create a subscription	Get-MgmtSvcSubscription Move-MgmtSvcSubscription Remove-MgmtSvcSubscription	MgmtSvcAdmin
Automation and Tools	Re-configure the SMA endpoint using Windows PowerShell	Get-SCSpfServer Get-SCSpfSetting New-SCSpfSetting Remove-SCSpfSetting	SPFAdmin
Automation and Tools	Apply a theme kit	Protect-MgmtSvcConfiguration Unprotect-MgmtSvcConfiguration	MgmtSvcConfig
Installation and Networking	Access the Admin portal without redirecting the NetBIOS name	Initialize-MgmtSvcFeature Set-MgmtSvcIdentityProviderSettings - Set-MgmtSvcRelyingPartySettings	MgmtSvcConfig
Installation and Networking	Switch back to the default Windows Azure Pack authentication sites	Set-MgmtSvcIdentityProviderSettings Set-MgmtSvcRelyingPartySettings	MgmtSvcConfig
Installation and Networking	Change the URLs to load balance API services	Set-MgmtSvcDatabaseSetting	MgmtSvcConfig
Security	Get a token with the Get-MgmtSvcToken cmdlet	(all core Windows PowerShell modules and cmdlets)	(all core Windows PowerShell modules and cmdlets)
Security	Sign in to the management portal from multiple accounts	Add-MgmtSvcAdminUser	MgmtSvcConfig
Virtual Machine Clouds	Specify a product key when deploying a gallery item	Set-SCVirtualHardDisk	VirtualMachineManager
Virtual Machine Clouds	Deploy a highly available VM role	Get-SCCloud New-SCCustomProperty Set-SCCustomProperty Set-SCCustomPropertyValue	VirtualMachineManager
Web site Clouds	Create a script to initialize web sites	Initialize-MgmtSvcFeature	MgmtSvcConfig
SQL Server and other Resource Providers	Create a script to register SQL Server	Get-MgmtSvcToken	MgmtSvcAdmin
SQL Server and other Resource Providers	Unregister a custom resource provider	Get-MgmtSvcResourceProvider Remove-MgmtSvcResourceProvider Get-MgmtSvcResourceProviderConfiguration Remove-MgmtSvcResourceProviderConfiguration	MgmtSvcAdmin MgmtSvcConfig
Usage Monitoring and other Services	Get information about a distributed installation with the Get-MgmtSvcAdminUser cmdlet	Get-MgmtSvcAdminUser	MgmtSvcConfig

See also

• Windows Azure Pack for Windows Server

• The Windows Azure Pack Wiki

• Windows Azure Pack and Related Blogs, Videos and TechNet Articles

• Troubleshooting Windows Azure Pack, Service Provider Foundation & Virtual Machine Manager

• General Troubleshooting List for Windows Azure Pack and Service Provider Foundation Integration

• Windows Azure Pack Blog Post Overview on Building Clouds

• Windows Azure Pack Developers Kit