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Configure and manage SLA with work queues

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Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Mar 2025 - Jun 2025

Business value

Configuring Service Level Agreements (SLAs) for your work queues enables Power Automate to prioritize running work queue items that are close to the SLA deadline. It also allows Power Automate to highlight work queue items at risk of SLA breach and recommend actions to prevent SLA breaches.

Feature details

Work queues in Power Automate can play a crucial role in improving the efficiency, scalability, and resiliency of automation and help prioritize work.

This is how you can configure Service Level Agreements (SLAs) for work queues:

  • Type of SLA
    • Time to live (TTL)
    • Business hours
  • SLA engine
    • Prioritize work queue items that are nearest to the SLA deadline
    • Identify work queue items at risk
    • Monitor the state of SLAs for work queues