What's new and planned for Power Virtual Agents 2019 release wave 2
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Power Platform product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from October 2019 through March 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.
This check mark (
) shows which features have been released for public preview or early access and for general availability.
Analytics dashboards
See at a glance how your bot is performing and identify which topics need further improvement.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Customer satisfaction (CSAT) dashboards | Admins, makers, or analysts, automatically |  May 30, 2019 |
Dec 2, 2019 |
Bot configuration
Configure the bot to suit your business needs.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Connect to channels | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| User authentication | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| Publish to web channels | Admins, makers, or analysts, automatically | May 30, 2019 |
Dec 2, 2019 |
| Microsoft Bot Framework skills support | Admins, makers, or analysts, automatically | Dec 2, 2019 |
Jan 20, 2020 |
Core authoring
Use the Power Virtual Agents conversational editor to construct your dialogs, add variables or synonyms, and incorporate Power Automate to enable you to connect to other systems.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Customize the canvas themes | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| Enable actions or access data from back-end systems with Power Automate | Admins, makers, or analysts, automatically | May 30, 2019 |
Dec 2, 2019 |
| Enhanced conversation testing and debugging | Admins, makers, or analysts, automatically | May 30, 2019 |
Dec 2, 2019 |
| Variable capabilities | Admins, makers, or analysts, automatically | May 30, 2019 |
Dec 2, 2019 |
| Use the Power Virtual Agents connector to create Power Automate flows | Admins, makers, or analysts, automatically | - | Feb 13, 2020 |
Enhanced natural language capabilities
AI and natural language capabilities enable the system to understand and parse complex user language.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| AI-assisted authoring - Topic suggestions from websites | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| Entity extraction with custom entities | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| Entity extraction with system entities | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| Integration with Dynamics 365 Customer Service Insights | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
| Slot-filling capabilities | Admins, makers, or analysts, automatically | - | Dec 2, 2019 |
Handoff to a human agent
Gracefully hand off customer conversation from the bot to a human agent.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Hand off to Omnichannel for Dynamics 365 Customer Service | Admins, makers, or analysts, automatically | Oct 31, 2019 |
Dec 2, 2019 |
| Hand off to a generic live-chat provider | Admins, makers, or analysts, automatically | - | Mar 31, 2020 |
Description of Enabled for column values:
End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.
Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.
End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.
For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.