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Use the Feedback table to manage feedback and ratings for records

  • Article

Improve your products and services by enabling users to provide feedback and ratings for rows in Microsoft Dataverse. For example, you can enable feedbacks and ratings for the Product table to know user's feedback on the products you sell, or on the Incident (case) table to understand and improve the quality of your customer support team.

You can enable feedback and rating for both system and custom tables in Dataverse. By default, the KnowledgeArticle table is enabled for feedback and ratings. Use the new Feedback table to programmatically create and manage feedback for records.

To programmatically enable feedback for a:

  • System table, use the UpdateEntityRequest message to update the table, and set the HasFeedback property to true.

  • Custom table, set the CreateEntityRequest.HasFeedback property to true while creating the table, or update existing custom table to set the UpdateEntityRequest.HasFeedback property to true.

    Once you have enabled a table for feedback and rating, you can't disable it. After you enable a table for feedback, a regarding relationship is created between the table and the Feedback table.

Note

You can also use the customization tools in Dataverse to enable feedback and rating for system and custom entities.

The Feedback table stores the following information :

  • Feedback title

  • Feedback comments

  • Feedback rating. You can also define a range for ratings by specifying a minimum and maximum (numerical) value for ratings. For example, a rating of 4 on the scale of 1-5.

  • Normalized rating for feedback that is automatically calculated to show the specified user rating scaled to a value between 0 and 1 based on the minimum and maximum rating values.

    Note

    The normalized rating helps to normalize or even out the specified rating value for different rating ranges (minimum and maximum rating values). The normalized rating is calculated as follows: (Rating - Minimum Rating) / (Maximum Rating - Minimum Rating).

    Also, rating for a row is calculated as an average of all the normalized ratings for the record.

  • Feedback status such as Open or Closed

  • Feedback source to display the source from where the feedback was submitted. If the feedback was created from within Dataverse, the value is set to Internal. Developers can add a value of their choice depending on the application used to provide feedback.

  • User who created or last modified the feedback record

  • Table row that the feedback is associated with