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Pages, capabilities, offers, or benefits aren't appearing in Partner Center

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Appropriate roles: All Partner Center users

Many pages in Partner Center are only visible to users with assigned access.

Check which roles you've been assigned

  1. Sign in to Partner Center and select the Settings (gear) icon.
  2. Select the Account settings workspace.
  3. Select My Access.

If you aren't able to view or manage the competencies, customers, incentives, or users that you expect, try the following solutions:

  • Contact your Account admin for access to these capabilities:

    • Microsoft AI Cloud Partner Program
    • CSP
    • Referrals

    To learn more about the roles and the tasks that admins can enable in Partner Center, see Assign roles and permissions to users.

  • Contact the person in the Owner or Manager role in your organization for access to these capabilities:

    • Commercial Marketplace
    • Windows and Xbox
    • Microsoft 365 and Copilot
    • Microsoft Edge
    • Hardware developer programs

    To learn more about these roles and permissions, see How to manage a commercial marketplace account in Microsoft Partner Center.

Find out who to contact for access

  1. Sign in to Partner Center and select the Settings (gear) icon.
  2. Select Account settings.
  3. Select My access in the left navigation bar.
  4. View the workspaces to which your organization has access under Request access and help, and select the plus sign show a list of people to contact to request access.

Confirm that you're using the correct credentials to sign in

For example, your work and personal accounts might look the same (such as abc@contoso.com), but one could be a personal account that you created and another could be a business account set up on your behalf. In this case, if you're signed in but can't view expected capabilities related to the Microsoft AI Cloud Partner Program, CSP, or the commercial marketplace, try selecting your work account.

"Access restricted due to conditional access policy"

If you see the message: Access restricted due to conditional access policy, it means you're running into an issue where your Azure (Entra) administrator has set a restriction. To address this issue:

  1. Identify the issue: When you encounter the message, you're directed to a page that provides details about the specific problem. The message displayed can help you understand the reason for the restriction.
  2. Self-correction (if applicable): In some cases, you can resolve the issue independently. For instance, if you're blocked due to outdated software on your device, consider updating your software. Afterward, try logging in again to see if the issue persists.
  3. Engage your Azure (Entra) Administrator: If self-correction isn't possible, it's time to involve your Azure (Entra) administrator. They have the expertise to troubleshoot and address more complex issues related to conditional access policies.

Microsoft can't assist with conditional access issues. Partner Center enforces conditional access policies on behalf of your organization. However, Microsoft lacks the ability to alter or override these policies. You must consult your organization's Azure administrator for further guidance.

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