Microsoft Bookings service description
Microsoft Bookings simplifies the process of scheduling and managing appointments. Bookings includes a web-based booking calendar and syncs with Outlook to optimize availability and give customers and end-users flexibility to book a time that works best for them. Automated notification emails and reminders reduce no-shows and enhance customer satisfaction, and organizations save time with a reduction in repetitive scheduling tasks. Bookings integrates with Microsoft Teams to support virtual appointments via online meetings, and Bookings calendar management through the Bookings app in Teams.
Available plans
For detailed plan information on subscriptions that enable users for Microsoft Bookings, see the Microsoft 365 business plan comparison and Microsoft 365 Enterprise plan comparison.
For detailed plan information on subscriptions that enable users for Microsoft Bookings and are currently available in European Economic Area (EEA) countries and Switzerland see the Microsoft 365 business plan comparison for EEA and Microsoft 365 Enterprise plan comparison for EEA.
Feature availability
The following table lists the major Microsoft Bookings features available across plans. Certain caveats apply. See the footnotes for further information. This table may change without notice.
| Major Feature | Small Business | Enterprise plans | GCC | GCC-High | DOD | Education |
|---|---|---|---|---|---|---|
| Web-based scheduling page (booking page) | Yes | Yes | Yes | Yes | Yes | Yes |
| Booking page access control (tenant-only) | Yes | Yes | Yes | Yes | Yes | Yes |
| Online meetings via Skype and Teams1 |
Yes | Yes | Yes | Yes | Yes | Yes |
| Group bookings (1 staff: N customers) | Yes | Yes | Yes | Yes | Yes | Yes |
| Appointment notification emails | Yes | Yes | Yes | Yes | Yes | Yes |
| Appointment notification SMS | Yes2 |
Yes2 |
Yes2 |
No | No | Yes |
| Staff/Service management | Yes | Yes | Yes | Yes | Yes | Yes |
| Custom fields in user data collection | Yes | Yes | Yes | Yes | Yes | Yes |
| Bookings API in Microsoft Graph | Yes | Yes | No | Yes | Yes | Yes |
| Bookings app in Teams | Yes | Yes | No | No | No | Yes |
| Join Bookings meetings anonymously | Yes | Yes | Yes | No | No | Yes |
1 Online meetings require the staff member being booked to have a Microsoft Teams or Skype for Business license that allows for the creation of meetings.
2 SMS notifications are only available in North America and the United Kingdom and require an additional Teams Premium license.
Learn more
For technical information about Microsoft Bookings, check out the following resources:
- Microsoft Bookings documentation
- Microsoft Bookings API in Microsoft Graph
- Bookings Product Page
- Bookings Blog in Microsoft Tech Community
Licensing terms
For licensing terms and conditions for products and services purchased through Microsoft Commercial Volume Licensing Programs, see the Product Terms site.
Messaging
To keep track of upcoming changes, including new and changed features, planned maintenance, or other important announcements, visit the Message Center. For more information, see Message center.
Accessibility
Microsoft remains committed to the security of your data and the accessibility of our services. For more information, see the Microsoft Trust Center and the Office Accessibility Center.