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SIP response code 486

  • Article
  • Applies to:
    Microsoft Teams

This article provides troubleshooting information for the combination of the SIP 486 error and Microsoft response code 10321.

10321 486 Bot rejects the incoming call because it is busy

  • Microsoft response code: 10321
  • SIP response code: 486
  • Suggested actions:
    The effect of this error depends on the specific bot and the expectations for the given scenario. If this error is unexpected, take the following action, as appropriate:
    • If the bot is provided by Microsoft, such as the built-in call recording, contact Microsoft Support.
    • If the bot is your own bot or from a third-party provider, work with the bot provider to verify that the bot is set up correctly.