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Purchase and manage app subscriptions and licenses

  • Article

Users can purchase subscriptions and manage licenses from Microsoft Teams Store for an individual, a team, or an organization. You can enhance the user experience for your app purchases based on the content outlined here. This article helps you understand the user's app purchase experience in Teams Store and you can provide a similar experience.

Subscription purchase experience

Note

Users might be asked to add a value-added tax (VAT) ID and a registration ID based on the compliance requirements of a country or region. For more information, see VAT ID number and registration ID number.

Here's the user experience to purchase a subscription plan for a Teams app:

  1. In Teams, select Apps > Best selling.

    Screenshot shows the Best selling option highlighted in Teams Store.

  2. Browse and select the app for which you want to purchase the subscription.

  3. In the app details dialog, select Buy a subscription.

    Screenshot shows buying the subscription for an app.

  4. To view the available plans for your location, select your country or region and select Save and continue.

    Screenshot shows option to select the country or region.

  5. In the Choose a subscription plan dialog, select Buy for the plan you want to purchase.

    Note

    Private plans are only visible to users within the organization that the offer is intended for and are indicated with a Private offer icon.

    Screenshot shows the selection of appropriate subscription plan.

  6. The checkout experience partially differs for a new and an existing user. In the Checkout dialog, perform the following actions:

    1. Under Subscription details, select Quantity and Subscription length and select Next.

      Screenshot shows selecting the Quantity and Subscription length.

    2. Under Billing account, enter the name and billing details and select Next.

      Screenshot shows adding the billing address.

    3. Under Verify your address, select the address and select Next.

      Screenshot shows the verification of billing address.

    4. Under Add a credit or debit card, add the required details and select Next.

      By default, the Same as billing address checkbox is selected to use the billing account’s address for the card. To add a new address, clear the checkbox and enter the address.

      Screenshot shows the option to choose the same billing address or add an address.

    5. Under Review, verify the details and select Place order.

      Screenshot shows the subscription order placement.

  7. When prompted, select Set up subscription to activate your subscription.

    Screenshot shows the option to set up your subscription.

    Users are redirected to the app website (also known as a landing page) where they can manage subscriptions.

    Screenshot shows User and Licenses screen to assign license.

When a new user launches the app for the first time, they are requested to provide consent to the app.

Note

Consent dialog is part of the flow to get the user's license information and might vary based on independent software vendors (ISVs) integration approach.

Following is an example of the consent screen:

Screenshot shows the permissions requested consent dialog.

License and subscriptions management experience

Users can manage the app subscriptions purchased in Teams from the Manage your apps section. It allows to access the list of subscriptions and their details, and perform the following actions to manage the subscription:

  • Change a plan
  • Buy or remove licenses
  • Update a payment method
  • Cancel a subscription
  • View your invoices

The following example shows how users can manage licenses for third-party apps from Teams Store:

  1. Go to Microsoft Teams.

  2. Select Apps > Manage your apps.

    Screenshot shows the apps screen to select manage your apps option highlighted in red.

  3. Select Subscriptions. A tab appears with a list of purchases made in the tenant.

    Screenshot shows the list of subscriptions under subscriptions tab highlighted in red.

    Here's the subscription management options on the Subscriptions page:


    Assign or unassign licenses

    1. Select an existing subscription from the list and select Assign licenses.

      Screenshot shows the assign licenses option of the respective app highlighted under Subscriptions tab.

    2. To view license utilization and assign licenses, select Assign licenses.

      Screenshot shows the assigned licenses highlighted.

    3. Search for the users or a team in the search box and select Assign. The users or a team are assigned with the license.

      Screenshot shows assigning license to a Team highlighted in red.

      Users can view the list of assigned users or teams for the subscription and also check the status of the assignment.

      Screenshot shows the list of assigned users with assign licenses option highlighted in red.

    4. To unassign a license for a user or a team, select the users or a team from the list and select Unassign.

      Screenshot shows the unassign option highlighted in red to unassign the selected users.  


    Filter your subscriptions

    1. To filter subscriptions by status, select Filter and then select the type(s) of subscriptions:

      • Pending: Subscription still needs to be set up.
      • Active: Subscription is set up and the service can be used.
      • Deleted: Subscription is no longer available.

    2. To find a specific subscription, type the name of the app in the search box.

      Screenshot shows you to find a specific subscription.  


    Buy or remove licenses

    1. Find the app subscription that you want to manage and select More options ....

    2. Manage licenses by selecting Buy licenses or Remove licenses.  


    Cancel a subscription

    1. Find the app that you want to cancel and select More options ... > View subscription.

    2. Select Cancel subscription.

     

Users can take additional actions related to app subscription, such as editing the billing profile or recurring billing settings in M365 admin center.

Screenshot shows how to manage the additional subscriptions in M365 admin center.

Admin purchasing experience

Admins can manage the app subscriptions and licenses in the Teams admin center. For more information, see purchase third-party Teams apps and manage subscriptions.

Check license usage in Partner Center analytics

  1. Sign in to Partner Center.
  2. In the left pane, go to Commercial Marketplace > Analyze > Licensing.
  3. Select Plan and Tenant in the reporting widget to see the month wise usage.

FAQs


Do we support in-app purchases?

Yes, we support in-app purchases. For more information, see in-app purchases.



How the flow is handled by CSP who makes the purchase for enterprise?

CSP can make purchases for enterprise from Teams Store. For more information, see third-party app purchase.



What's the percentage fee which is taken by Microsoft?

Microsoft charges a 3% transaction fee whenever a payment is processed. So, if it's a monthly subscription, then the 3% is applied on a monthly basis. This charge applies for both credit card transactions and invoice billing.



Can I test the offer before publishing?

Yes, you can test the offer before publishing. For more information, see test your SaaS offer.



Is it mandatory to link existing Teams app to my monetization module listed on App source?

It's not mandatory but a good practice to implement it.



If the app is transactable on Azure marketplace, will it also be available in Microsoft AppSource or Teams by default?

No. Azure Marketplace is different than AppSource (and by extension Teams App Store). In order to be listed in the Teams App Store, Teams apps must be submitted in Partner Center for AppSource, must have a linked transactable offer, and must update their Teams app manifest to include their publisher and offer IDs. Once done, resubmit to Partner Center for validation before they appear in the Teams App Store with a Buy button.



What are the additional steps to get Buy a subscription option on Teams Store?

You must add the IDs to the manifest (and uploading through PC to validate) that shows the Buy a subscription button in Teams. Partners can continue to have apps available in Teams and require customers to purchase through AppSource. Going through a few additional steps brings the purchase option into the Teams Store.​



Can ISV set different pricing per country per region?

Yes. For more information, see pricing and offers.



What are the possible scenarios my partner my face when submitting their Teams app for validation?
  • Scenario 1: Partner has an existing Teams app and an existing transactable SaaS offer​.
  • Scenario 2: Partner has an existing Teams app and NO existing transactable SaaS offer.
  • Scenario 3: Partner has NO existing Teams app and an existing transactable SaaS offer.
  • Scenario 4: Partner has NO existing Teams app and NO existing transactable SaaS offer.


What are CSPs looking for when matching with ISVs?

Being Channel Ready places, ISVs in the best position to be successful matched as CSPs must look look for:​

  1. Complementary apps to add to their bundles solutions and services​.
  2. An attractive margin, balancing their effort with potential revenue​.
  3. Materials that are easy to consume and ready to use with customers.


Are partners able to provide a minimum number of licenses available to purchase as part of a subscription?

Yes. For more information, see subscription purchase experience.



How can subscribers upgrade, downgrade, or cancel their subscriptions? Can they upgrade from monthly to annual?

Yes. Upgrade, downgrade, and canceling subscriptions are allowed. For more information on license management, see license management.



Does Teams app support metered billing?

Yes. Metered billing is available for SaaS offer. For more information, see metered billing for SaaS offers.


See also