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Phone number management for Italy

  • Article
  • Applies to:
    Microsoft Teams

Use this page to find information on acquiring and porting phone numbers in Italy for Microsoft Teams.

For more information, see Manage phone numbers for your organization.

On this page:

Acquiring New Numbers from Microsoft Teams

Frequently Asked Questions Details
What information and documents do I need to provide for my new number order?
  • Not required.
What number types are available?
How much time will it take for me to acquire new phone numbers (approximately)?
  • Up to 4 business days if the numbers are available.
  • Up to 90 business days if the numbers must be ordered.
Miscellaneous information
  • Numbers will have the local area code associated with the location.
  • Mobile numbers are not available.
  • Shortened numbers may be available upon request (from blocks of 10).
  • Download and read the Charter of Services for Italy (v.1.0) (it-it)

You can submit your number acquisition request through the Teams Administration Center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

Porting Existing Numbers to Microsoft Teams

Frequently Asked Questions Details
What information and documents do I need to provide for my port order?
  • Letter of Authorization (LOA) for Italy (all numbers) (v.6.0) (it-it) In case you are porting a block of numbers, please add them on the porting document as "first number" to "last number". A dash (-) is not a permitted separator.
  • A copy of a recent invoice from your current service provider
  • Secret Code (Codice Segreto) - a secret code is required which can requested from the losing communication provider. This may also be present on an invoice from the current service provider.
How long will it take for me to port my phone numbers (approximately)?
  • 17 to 60 business days
When do phone number ports take place?
  • Ports take place Monday through Friday between 06:00 AM to 09:00 AM Central European Time.
Can I change or cancel my port order?
  • Port changes and cancellations must be requested latest 4 days after submission for single numbers, and latest 9 days after submission for blocks. Cancellation/Modification of a porting date is not possible once the carrier has approved the porting.
Can I port some but not all of my phone numbers?
  • Partial porting is not supported.

What number types can I port?

Number Types User VoiceApps (Auto Attendants and Call Queues) Audio Conferencing
Geographic Yes Yes Yes
Toll-Free No Yes Yes

You can submit your porting request through the Teams Admin Center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

Different kinds of phone numbers used for Calling Plans

Manage phone numbers for your organization

Manage the usage of a phone number (user, conferencing, VoiceApp)

Contact the Telephone Number Services team

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How many telephone numbers can you get?

Emergency calling terms and conditions

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