Phone number management for Australia
In Australia, we've partnered with Telstra for the purchase and provisioning of Calling Plans for customers with a billing address in Australia. Telstra will sell their Calling Plans and provide Australian user numbers. Telstra provides the support for phone number management for both user and service numbers for auto attendants and call queues (for customer utilizing Telstra calling).
For more information on the Telstra Calling.
Use this table to find information on getting and managing phone numbers in Australia for Microsoft Teams.
For more information, see Manage phone numbers for your organization.
| What you want to do? | Do these steps and download the correct forms |
|---|---|
| Get new user phone numbers for Calling Plans in Australia. | Contact Telstra Calling for new phone numbers for your users. They'll then add those numbers to your organization so you can assign them to your users. |
| If you're utilizing Telstra Calling, you might get new service phone numbers that can be used with Cloud auto attendants and call queues for Australia from Telstra. | Contact Telstra Calling for new phone numbers. They'll then add those numbers to your organization so you can assign them to your auto attendants and call queues. |
| If you aren't utilizing Telstra calling, you may get new service phone numbers for Call Queues, Audio Conferencing in Australia from Microsoft. Contact the TNS Service Desk for instructions and we will assist you as soon as possible. | Contact TNS Service Desk. |
| Get phone numbers transferred to Microsoft 365 or Office 365 for users, auto attendants, and call queues. | Contact Telstra Calling to transfer phone numbers. They'll then add those numbers to your organization. |
| Change emergency addressing assigned to users that have a Call Plan phone number. | Contact Telstra Calling to make emergency address changes. They can update this information for you. |
| Change a user number to a service number. | Supported when using Telstra Calling. |
| Make directory service updates to call queue or auto attendant numbers | To add or change call queue or auto attendant numbers, contact the TNS Service Desk for instructions. |
Related Topics
Different kinds of phone numbers used for Calling Plans
Manage phone numbers for your organization
Manage the usage of a phone number (user, conferencing, VoiceApp)
Contact the Telephone Number Services team
Get support for Microsoft 365 for business
How many telephone numbers can you get?