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Uninstall the Microsoft 365 Copilot for Sales app

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You can uninstall the Copilot for Sales app from your organization or for individual users. The steps to uninstall the app depend on whether you are an admin or a user.

Uninstall as a user

You can uninstall the Copilot for Sales add-in for Outlook and the Copilot for Sales personal app from Microsoft Teams.

Uninstall Copilot for Sales Outlook add-in

  1. Open https://aka.ms/olksideload. If required, sign in to your Microsoft Outlook account.
  2. In the Add-Ins for Outlook window, select My add-ins in the left pane.
  3. On the Copilot for Sales for Microsoft Outlook card, select Manage Add-In (...) at the bottom-right, and then select Remove.

Note

If there's no option to uninstall the add-in, it's likely that the add-in was installed by your administrator. Contact your administrator to uninstall the add-in. To know if the add-in is admin-deployed or user-deployed, see How do I know if the Copilot for Sales add-in for Outlook is admin-deployed or user-deployed?.

Uninstall Copilot for Sales app from Microsoft Teams

  1. Sign in to Microsoft Teams.
  2. In the navigation bar on the left, select Store.
  3. At the bottom of the Apps sidebar, select Manage your apps.
  4. Find the Copilot for Sales app and select it to expand its row.
  5. Select Remove Delete team trash can button. for the personal app and confirm you want to remove the app from the selected location.

Uninstall as an admin

As as admin, you can uninstall the Copilot for Sales add-in for Outlook using the Microsoft 365 admin center or PowerShell.

For the Copilot for Sales app in Teams, you can either remove the remove the group policy assignment or block the app if your sellers no longer need it.

Uninstall Copilot for Sales Outlook add-in using Microsoft 365 admin center

If you've installed the Copilot for Sales add-in for Outlook from the Microsoft 365 admin center, it is considered as admin-deployed. You can remove the Copilot for Sales add-in if your sellers no longer need it.

  1. In the Microsoft 365 admin center, go to Settings > Integrated apps.
  2. Select Copilot for Sales and then select the Configuration tab.
  3. Select the app to be removed and then select Remove.
  4. Confirm about your choice and then select Remove.
  5. When the app is successfully removed, select Done.

Uninstall Copilot for Sales Outlook add-in using PowerShell

If the Copilot for Sales add-in for Outlook was installed automatically for your organization or sellers have installed it themselves, you can use PowerShell to remove it.

Note

  • You must be a tenant administrator to run PowerShell scripts.
  • PowerShell scripts can only be used to uninstall user-deployed add-ins. If you run these scripts to uninstall admin-deployed add-ins, an error message is displayed.
  • To remove the older Sales Copilot add-in, use the app ID c3b456a3-a41a-4ed4-8040-354f73574021. If the older add-in is not found, it might have been updated to the enhanced Teams app. In that case, use the app ID c92c289e-ceb4-4755-819d-0d1dffdab6fa.

Uninstall for individual user

Install-Module -Name ExchangeOnlineManagement
Import-Module ExchangeOnlineManagement

# Copilot for Sales app id
$appIdentity = "c3b456a3-a41a-4ed4-8040-354f73574021"

Connect-ExchangeOnline -UserPrincipalName <tenant admin email>

Remove-App -Mailbox <user alias to delete from> -Identity $appIdentity -Confirm:$false

Uninstall for all users

Install-Module -Name ExchangeOnlineManagement
Import-Module ExchangeOnlineManagement

# Copilot for Sales app id
$appIdentity = "c3b456a3-a41a-4ed4-8040-354f73574021"

Connect-ExchangeOnline -UserPrincipalName <tenant admin email>

Get-Mailbox -ResultSize Unlimited -Filter {RecipientTypeDetails -eq "UserMailbox"} | ForEach-Object { Remove-App -Mailbox $_.Identity -Identity $appIdentity -Confirm:$false }

Uninstall Copilot for Sales app from Microsoft Teams

You can't delete or uninstall the Copilot for Sales app in Teams. You can either remove the group policy assignment, block the app, or change the app's availability if your sellers no longer need it.

Remove the group policy assignment

  1. Sign in to the Teams admin center.
  2. In the left pane, select Teams apps > Setup policies.
  3. On the Group policy assignment tab, select the group policy assignment that includes the Copilot for Sales app.
  4. Select Remove.
  5. Select Confirm.

Block the app

  1. Sign in to the Teams admin center.
  2. In the left pane, go to Teams apps > Manage apps.
  3. Select the app to open its details.
  4. Select Actions at the top-right, and then select Block app.

Change the app's availability

  1. Sign in to the Teams admin center.
  2. In the left pane, go to Teams apps > Manage apps.
  3. Select the check mark to the left of Copilot for Sales in the app list, and then select Edit availability.
  4. In the Edit availability pane, select No one from the Available to list.

Check if the Copilot for Sales add-in for Outlook is admin-deployed or user-deployed