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Safe Travels Agent

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Publisher: Microsoft

Safe Travels Agent is a Business-to-Employee (B2E) agent designed to provide employees of a company with travel assistance. This agent helps ensure employees are well-prepared and informed for their next work trip. This agent uses natural language processing to offer a conversational interface, making it easy and intuitive for employees to access the information they need. However, the default website used by the agent currently only covers US travel destinations. You can replace the default website with your own knowledge source.

Note

Prebuilt agents are currently available in English only and should be limited to internal use within your organization.

Watch this video to get an overview of how to use the Safe Travels Agent:

Prerequisite

Organization knowledge base containing travel advisory information similar to the default https://travel.state.gov/ site that is provided in the agent.

Installation

When using this agent, you're equipped with some default travel sites. If you want to add more data, you can do so from the Knowledge page of the agent.

Open your agent in Copilot Studio and select Knowledge at the top of the page.

Screenshot of the Add available knowledge sources page.

Use cases

  • Employees planning an international trip can use the agent to review the specific travel documentation required, such as passports or visas, ensuring they have everything they need before departure.

  • Employees can use the agent to access health and safety guidelines—including information on vaccinations, local health risks, and consulate contact details—before traveling to a new destination.

  • If there's an emergency while traveling, employees can quickly access emergency assistance details for their destination, including contact information for local emergency services and the nearest US consulate.

Extension opportunities

  • Integrating the company's travel data into agent would provide easy access to reservations directly through the agent interface.

  • Extending the agent with information on local emergency services and company resources would allow employees to quickly connect with emergency assistance while traveling.

  • Integrating the agent with a company's travel booking systems and experiences would streamline the approval process for employee travel. This integration allows employees to easily submit travel requests and receive approval through the agent interface.

  • Employees can use the agent to see any language assistance available from the company's knowledge base before their trip, helping them prepare for potential language barriers.

  • Employees can access local recommendations for restaurants, attractions, and activities at their destination using recommendations straight from the company's knowledge base.

  • Before traveling, employees can learn about the cultural norms and customs of their destination, ensuring they're respectful and informed during their travels.

Limitations

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