Benefits Agent

Publisher: Microsoft

Benefits Agent is an invaluable resource designed to assist employees in understanding their company-provided benefits. This prebuilt agent efficiently sifts through extensive company resources related to benefits and delivers precise answers tailored to the specific needs of employees within seconds. Benefits Agent's information is presented clearly, eliminating the need for time-consuming searches and extensive reading, to access relevant details pertaining to an employee’s situation.

Note

Pre-built agents, such as Benefits Agent, are currently available in English only and should be limited to internal use within your organization.

Prerequisites

  • Microsoft Teams account (preferred platform)

  • Microsoft 365 Business or Enterprise plan with Teams

  • SAP SuccessFactors

Capabilities

  • Employees can inquire with the agent about various types of benefits available to them and their dependents, including health benefits, well-being benefits, childcare, and educational benefits.

  • Employees can request a comparison of benefits if the employer offers multiple options. This comparison is presented in a table with parameters that are most relevant for the employee.

  • Employees can ask clarification questions and receive answers interactively.

  • Employees get a link to view the benefits in detail.

Use cases

  • A new hire seeking information on available benefits asks the agent to explain available options and help them make a complex decision.

  • An employee seeks to determine whether their employer provides a specific benefit that could address a challenge they’re facing.

Extension opportunities

This agent can be adapted for various uses, including safety FAQs and other scenarios that require personalized information from multiple data sources.

Limitations

AI-generated content can have mistakes, so don't forget to make sure it's accurate and appropriate. Review the Supplemental Terms.