Copilot data movement across geographies
Microsoft 365 Copilot for Service requires Microsoft Azure OpenAI Service, which is available only in specific regions. If your CRM environment is located in a region where the Azure OpenAI Service isn't available, your data, including personal data or data used in prompts or returned in summaries, might be transmitted outside of the geographic locations you selected for your primary data residency.
You need to opt in to allow your data to move outside of your region to an Azure OpenAI endpoint in a different region. For Outlook and Teams, you can opt in by providing consent in admin settings. For the Microsoft 365 Copilot service agents, you can opt in by providing consent in Power Platform admin center. If you don't provide consent, Copilot AI features won't be available to your customer service representatives.
How data movement across regions works
When you use Copilot agents and generative AI features, your inputs (prompts) and outputs (results) might move outside of your region to the location where the Azure OpenAI Service endpoint that supports these features is hosted. We might store prompt and output data for up to 30 days to monitor for abuse, but we don't look at it unless our automated systems flag it for review.
For new customers, the following table describes when and how data can move across regions for agents and generative AI features.
| Region where your CRM environment is hosted | Consent required for data movement across regions? | How to allow data to move across regions |
|---|---|---|
| Australia India United Kingdom United States |
No | No action required. Data doesn't move across regions in this scenario. |
| Europe | Yes* | No action required. Data doesn't move outside the EU Data Boundary in this scenario. You can clear the Allow moving data outside boundaries checkbox, if you want to. |
| Asia Pacific Canada Europe France Japan South America Switzerland |
Yes | For Outlook and Teams, provide consent in admin settings. For Copilot agents, provide consent in Power Platform admin center. |
* If your CRM environment is hosted in the EU Data Boundary, we use an Azure OpenAI endpoint in the same boundary.