Scenario: Teams Meeting Add-in for Outlook
Note
Microsoft Support and Recovery Assistant scenarios aren't available for new Teams.
The Teams Meeting Add-in for Outlook scenario automates all the check and recovery actions (except the two checks under Check policies) that are described and provided in Resolve issues with Teams Meeting add-in for Outlook.
In the full version of Microsoft Support and Recovery Assistant, the equivalent entry point for this scenario is Teams \ The Teams meeting option isn't shown or the Teams Meeting add-in doesn't load in Outlook.
Note: This scenario doesn't require that you use an elevated Command Prompt window.
Download the Enterprise version of the Assistant
Select the following button:
For complete details about how to run the Enterprise version of the Assistant, see Enterprise version of Microsoft Support and Recovery Assistant.
Available switches for the Teams Meeting Add-in for Outlook scenario
The following switches are available for this scenario. They aren't case-sensitive. Unless noted as optional, the switches are required to run the scenario. And more than one optional switch can be used.
| Switch <parameter> | Details | Required/Optional |
|---|---|---|
-S <scenarioname> |
Specify this switch and OfficeSharedComputerScenario as the value of the scenarioname parameter to run this scenario. |
Required |
-AcceptEula |
Specify this switch to accept the End User License Agreement (EULA) and to run this scenario. | Required |
-CloseOutlook |
Specify this switch to close Outlook if it's running. | Required |
Sample commands
Here's a sample combination of switches to run this scenario:
To resolve issues that affect the Teams meeting add-in for Outlook, run the following command in a non-elevated Command Prompt window:
SaRAcmd.exe -S TeamsAddinScenario -AcceptEula -CloseOutlook
Detected conditions and results
When you run the Teams Meeting Add-in for Outlook scenario by using the Enterprise version of the Assistant, you don't receive any prompts. It's a different experience from the full version of the Assistant. The following table describes the actions that the Enterprise version of the Assistant takes for each condition that's encountered by this scenario, and the corresponding output that's displayed.
| Condition | Action taken by the Enterprise version | Output shown in the Command Prompt window |
|---|---|---|
| Scan completed successfully | None | 00: Scenario completed successfully. Please exit and restart Outlook. |
The user didn't include the -CloseOutlook switch |
Exit the scenario | 01: This scenario requires the -CloseOutlook switch. Note, if Outlook is running, the -CloseOutlook switch closes Outlook. For additional information, please visit https://aka.ms/SaRA_CommandLineVersion |
The user didn't include the -AcceptEula switch |
Exit the scenario | 01: Please provide -AcceptEula to continue with this scenario. For additional information, please visit https://aka.ms/SaRA_CommandLineVersion |
| Teams isn't installed | Exit the scenario | 20: Could not find an installed version of Teams. Please see https://support.office.com/article/how-do-i-get-access-to-microsoft-teams-fc7f1634-abd3-4f26-a597-9df16e4ca65b |
| Outlook 2013 or later isn't installed | Exit the scenario | 21: Could not find an installed version of Outlook 2013, or later. See https://go.microsoft.com/fwlink/?linkid=2129032 |
| Windows 7 user doesn't have the Update for Universal C Runtime in Windows installed | Exit the scenario | 22: Prerequisites not met. Update from KB2999226 needs to be installed. See https://go.microsoft.com/fwlink/?linkid=2129032 |
| Registry issues detected: LoadBehavior<>3 or add-in listed under the DisabledItems key or TeamsAddin.Connect<>1 under the DoNotDisableAddinList key |
Run the registry recovery action, and then exit the scenario. | 23: The registry was updated to address missing or incorrect values. Please exit and restart Outlook. 17: An error occurred while running this scenario. You can also try using the full SaRA version. |
| None of the listed conditions were detected | Run the re-register dll recovery action, and then exit the scenario. | 24: The Microsoft.Teams.AddinLoader.dll was re-registered. Please exit and restart Teams. Then, exit and restart Outlook. |
| Failure to complete the scenario (for any reason) | Exit the scenario | 17: An error occurred while running this scenario. You can also try using the full SaRA version. |