Enable pay-as-you-go for your subscription

By default, when you buy a subscription that has a Microsoft Calling Plan, you're limited to the number of minutes included in the plan. After those minutes are used up, your users can't make Teams calls until the next billing period. You can turn on the pay-as-you-go option in the Microsoft 365 admin center. When you turn on the pay-as-you-go option, your users can continue to make calls over the number of minutes included in the plan. When calls go over the number of minutes included in a plan, it's referred to as overage. Your next invoice shows overage charges for extra calls at the pay-as-you-go rate.

Before you begin

• Find out what type of billing account you have.
• You must have a Microsoft Customer Agreement (MCA) billing account type, and you must be a Billing account owner or contributor, or a Billing profile owner or contributor to do the tasks in this article. For information about billing account and billing profile roles, see Understand your Microsoft business billing account and Manage your Microsoft business billing profiles.

Note

If you're the person who signed up for the subscription, you're automatically a Billing account owner.

Buy a pay-as-you-go product or service and enable overage

If you already have a subscription, you can use the Microsoft 365 admin center to buy a new plan that has a calling plan, and then enable the overage option for it.

1. Go to the Microsoft 365 admin center.
   • If you're using the Simplified view, select Subscriptions, then select Add more products.
   • If you're using the Dashboard view, go to the Billing > Purchase services page. For some customers, the page is named Marketplace.
2. Search for the pay-as-you-go product that you want to buy, like Microsoft Teams Calling Plan pay-as-you-go, then select Details. Pay-as-you-go products have the PAY-AS-YOU-GO AVAILABLE tag.
3. On the product details page, review the available plans for the product and select one that has the PAY-AS-YOU-GO tag.
4. Enter the number of licenses that you want to buy, select the Subscription length and Billing frequency, then select Buy.
5. Review the details of your order, then select Place order.
6. In the confirmation pane, select Enable overage on your calling plan. This link takes you to the subscription details page.
7. In the Pay-as-you-go services section, select the product name.
8. In the Change pay-as-you-go option pane, select On, then select Save.

Manage pay-as-you-go for an existing subscription

If you already have a subscription that includes a pay-as-you-go service, you can turn it on or off as needed.

1. Go to the admin center.
   • If you're using the Simplified view, select Subscriptions, then select Add more products.
   • If you're using the Dashboard view, go to the Billing > Your products page.
2. Select the subscription that contains a pay-as-you-go service.
3. Under Pay-as-you-go services, select the product name or status.
4. In the Change pay-as-you-go option pane, select either On or Off, then select Save.

View current overage charges

You can use the Cost Management page in the admin center to track overage charges for your organization. To learn more about cost management, see Use Cost management in the Microsoft 365 admin center.

Track Teams call history for your organization

You can use the Usage reports page in the Microsoft Teams admin center to track Teams call history for your organization. To view the Update reports page, go to the Microsoft Teams admin center, select Analytics & reports, then select Usage reports. To learn more, see Microsoft 365 admin center Teams usage activity reports.

Related content

Use Cost management in the Microsoft 365 admin center (article)