Pin SOA mobile app in Teams Mobile
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Microsoft Cloud for Retail. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Aug 1, 2023 |
Sep 1, 2023 |
Business value
Retail store associates need data and insights in the flow of their work to do their job (e.g., count inventory, set up appointments, look up customers). In the fast-paced world of retail, store associates are constantly on the move, making it crucial to provide them with a user-friendly solution to access their frequently used apps. Retailers can boost their retail store associates' effectiveness by enabling them to harness the power of Microsoft Teams Mobile. Store associates can pin the Store Operations Assist app in Teams Mobile and discover the convenience and productivity benefits of a unified app ecosystem tailored to meet their unique needs.
Integration of the Store Operations Assist app with Microsoft Teams will enable the associates to manage activities better and improve the efficiency of store operations. It would also allow associates to answer product-related queries, connect customers with experts, and enhance the shopping experience.
Feature details
Store Operations Assist mobile app is a crucial self-service tool for retail store associates, enabling them to maintain productivity throughout their working hours. By accessing store data and insights, conducting store operations, supporting customers, and facilitating product and service sales, this app empowers associates to excel in their roles. Now, with the integration of the Store Operations Assist mobile app in Microsoft Teams Mobile, HQ administrators can conveniently pre-pin the app, allowing store associates to easily open and utilize it within the Teams Mobile platform.
Microsoft Teams Mobile serves as the central hub for store associates, providing a seamless user experience by integrating essential tools and resources. By opening and using the Store Operations Assist mobile app directly within Teams Mobile, store associates can swiftly access critical store information, make data-driven decisions, and efficiently handle various store operations. Additionally, they can provide exceptional customer support and boost sales by leveraging the app's functionalities, all within the familiar and convenient Teams Mobile environment.
See also
Set up Store Operations Assist embedded in Microsoft Teams (docs)